Address
SalaryJob details
Job reference
24/111530
Date posted
15/01/2024
Application closing date
29/01/2024
Salary
£32,024 - £36,744 per annum
Job category/type
Other
Attachments
Blank
Operations Manager
Job description
Queen’s Accommodation is part of the Student and Campus Life Directorate which is dedicated to enhancing, enriching and exceeding the student experience as well as delivering an exceptional experience to our internal and external customers. The Accommodation portfolio consists of circa 4,000 bedrooms catering for students, staff and customers over a number of sites around the main campus including BT1, BT2 and BT9.
Our staff are key to the success of the service we provide our students, and we are therefore looking to recruit a person who will dedicate themselves to the student experience, providing a welcoming, efficient, knowledgeable and friendly service.
We are seeking an Operations Manager who will be responsible for the day-to-day operation, administration and management of up to 50 staff, including Housekeeping and Facilities to ensure that an efficient, effective and profitable high quality service is provided.
They will be required to work on a flexible schedule to provide operational management cover across all Accommodation sites to meet the needs of managing the service (i.e. evenings, weekends, public holidays on a frequent basis).
It is essential that you are a customer focused individual with a positive attitude, can deliver a high level of professionalism as you represent our business in this key area and enjoy working outside of normal working hours.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:
- Relevant academic/vocational qualifications (e.g. A-Levels, NVQ 3 or equivalent) with significant relevant operations management experience in a similar accommodation / hospitality / cleaning role e.g. hotel, conference centre, further or higher education establishment OR; Substantial relevant operations management experience, acquired through a combination of job related vocational training and on-the-job experience, in an accommodation / hospitality / cleaning environment involving large numbers of customers and leading a large team of staff (circa 50 people).
- Experience of successful management of teams, resources and budgetary control.
- Experience in Microsoft Office, email and computerised systems, for example including Kinetic Solutions, Planon.
- Experience and evidence of meeting customer expectations and problem solving including providing solutions to customer feedback.
Please note the above are not an exhaustive list. For further information about the role, please click on the Candidate Information link below.
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
- Great terms & conditions
- Pension schemes
- Family-friendly initiatives
- Career development opportunities
- Support for health & mental wellbeing
- Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/qgi and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/
Informal enquiries may be directed to Gwen Smyth at g.smyth@qub.ac.uk
Candidate Information
Attractive Reward Package
About the Directorate
Further Information for International Applicants
