Operations Team Leader

We're seeking an Operations Team Leader with a passion for the financial services industry. This role requires excellent leadership skills and knowledge of an operational role in financial services.

Client Details

This organisation is a prominent player in its industry having been established for over 200 years. Based near Stockport, it is known for its dedication to providing high-quality financial services and upholding an impressive standard of customer service to its members, and also being a great place to work, offering excellent benefits and support for individual career progression.

Description

As Operations Team Leader, you will be responsible for:

• Supporting internal stakeholders to ensure due diligence is complete and reviewed regularly by managing the third-party management documentation with relationship owners
• Supporting other departments to ensure policies and procedures are complete and reviewed regularly by carrying out regular reviews of policies and procedures
• Ensuring operational administration is carried out with agreed SLAs
• Lead and motivate the Operations Team to deliver excellent customer service
• Ensure all processes and procedures within the department are efficient and compliant with regulations
• Contribute to the strategic planning and implementation of operational improvements, such as testing the Operational Resilience documentation and programme
• Assisting the projects team with testing of operational functionality and creation of procedures across departments
• Collaborate with other department leaders to ensure smooth operation across the company
• Monitor and report on team performance, identifying areas for development
• Provide coaching and development opportunities for team members
• Ensure an effective and positive working environment within the team

Profile

The successful Operations Team Leader should have:

• A solid understanding and experience in the financial services industry
• Proven leadership skills, with the ability to inspire and motivate a team.
• Excellent problem-solving skills, with the ability to handle complex cases and complaints.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with other departments.
• Excellent attention to detail

Job Offer

• A competitive salary in the range of £30,000 to £33,000 per annum.
• 35 hours working week
• Hybrid working, allowing for a balance between office and home working.
• 25 days holiday plus birthday off, plus four paid well-being days
• Access to wellbeing support services such as EAP, online GP, discounted gym membership, free eye tests and vaccinations
• A collaborative and supportive company culture
• Additional benefits include life insurance, healthcare, cycle to work scheme, holiday trading and retail discounts