Oracle Helpdesk & Security Lead - Oracle Fusion Project

What's involved with this role:
Interim Oracle Helpdesk & Security Lead - Oracle Fusion Project
Reference no: K&C 5244035
Pay rate: £346.79 per day PAYE
Hours per week: 36 Monday – Friday, flexibility between 7.30am and 6pm with core hours 10am to 4pm
This opening assignment is for 3 months
City: KENSINGTON, London
Hybrid working, must be available to work in the office minimum 2 days per week
The purpose of this role is to lead on systems discovery, deep dive, design, process maps, configuration, guidance material, systems integration testing and user training for two workstreams within the Oracle Fusion implementation project. Finance Internal Service Request Helpdesk and security and access roles matrices for ERP (GL, OTC and PTP) and EPM (Planning and Forecasting). This role will be part of the Oracle Fusion Project Implementation Team in support of the Finance Functional Area, working collaboratively with other workstream leads and external project partners (SI, BI, IBC and Oracle).
Key responsibilities:
Work closely with Systems Integration Partner Lead on all aspects of the design, configuration and testing for the Oracle Fusion Finance Helpdesk.
Work closely with Business Integration Partner Lead to produce guidance and training documents for Helpdesk Agents and Systems Admin Officers, process mapping and notification workflows.
Interpret business process requirement for customised roles, including role privileges, analysing licence implications, segregation of duty and cross-functional areas for HCM.
Lead on implementation of Finance Helpdesk as Subject Matter Expert (SME) on Oracle Project Team.
Lead on Security Role workstreams for ERP (GL, OTC, PTP) and EPM (Planning and Forecasting) separate data and access security models.
Manage all aspects of design, setup and configuration of Helpdesk operations, request workflows and processes e.g. manage queues, grouping of Agents, systems administration.
Establish Helpdesk metrics, KPI, quality, SLA, critical prioritisation terms, query resolution routes.
Develop policy for complaints handling and escalation of issues. Design ability to participate in the life cycle of a knowledge article from creation to deletion.
Support in data cleansing, data migration, and data reconciliation activities in transition from SAP to Oracle Fusion systems.
Participate in all stages of the Oracle Fusion implementation project, including process design, build, cutover, and hyper-care. Identify risks and issues promptly and propose mitigating actions to resolve.
Attend ‘train the trainer’ sessions and cascade tailored training to end users, including creation of live documents such as guidance manuals and process statements.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Graduate or equivalent Qualification in computing at professional level or equivalent expertise and experience.
Experience:
Experience in the development and maintenance of system integrations.
Experience of defining system security roles for a large organisation.
Experience of scoping KPI and performance monitoring for a service request service.
Experience of successfully implementing new systems and processes.
Experience of using Oracle Fusion or similar ERP system as part of an implementation team.
Experience of using performance and workflow management tools.
Experience of writing system procedures and training materials.
User experience of working with different financial support systems including knowledge of ERP systems and integrations.
Working knowledge and experience of helpdesk administration and internal service request or similar ticketing systems.
Knowledge:
Understanding of local authority financial systems including GL, AR and AP modules.
Understanding of Oracle Fusion configuration and security roles matrix.
Understanding of system automated workflows and notifications.
Skills & Abilities:
Ability to think critically, understand problems and develop effective solutions to improve financial processes and systems.
Ability to work effectively under pressure, prioritise high volume workloads and work to strict deadlines to achieve targets.
Ability to work with data matrices to identify and resolve conflicting security roles.
Be a solid team player, willing to support other team members as required.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: K&C 5244035
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.