Order Handler

Job Title: Order Handler
Location: Corsham, Wilshire
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF57336

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Order Handler at our site in Corsham.

The role
As an Order Handler, you'll have a role that's out of the ordinary. You'll be responsible for processing and tracking customer service requests, ensuring they are delivered correctly in support of the end user.

Day-to-day, you'll:

• Receive service requests from the customer and input details into appropriate system tools
• Provide advice to customers to help ensure service orders are placed correctly
• Monitor requests through to fulfilment, meeting KPIs and SLAs
• Keep the customer and internal teams updated on progress
• Support the Order Handling Team Leader with general administration duties that the business may require

This role is full time, 37-hours per week and is based at Corsham.

Essential experience of the Order Handler

• Excellent customer service and communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint etc) suite, Teams, Visio and other office productivity tools
• Experience of general office management, with excellent time management skills and ability to prioritise workload
• Strong stakeholder management across multiple levels

Qualifications for the Order Handler
We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 23/05/2024