Otc Quality Support Administrator

What you will do
Johnson Controls are looking for an OTC (Order to Cash) Quality Support Administrator to join our team! The purpose of this role is to manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors. It is a busy role, where you will undertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield. You will work in our Birmingham office ( B32 ) from Monday to Friday (8:30am-5pm).
In this role you will:
Write, manage, and update customer playbooks for billing requirements
Reconcile customer Applications for Payment in line with customer requirements.
Run and distribute reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.
Review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances
Maintain the Customer Allocation reporting and Customer Register for e-billing requirements
Ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues
Restricted processing of invoicing for specific accounts
Process Intra-company work orders, raising purchase orders, GRNs etc, as required, where ADT acts as a sub-contractor for Tyco
How you will do it
We are looking for candidates with a keen eye for detail, you will need to communicate with all areas of the business to determine root causes and you will motivate the team to deliver and exceed targets and SLAs. In this role you will have a chance to optimise processes to ensure efficiencies within the team. You will work as a part of a bigger, international team where you can contribute by providing closed loop resolutions to Bratislava Business Centre (BBC). You'll act as a subject expert, where you can lead regular meetings with senior management and account managers to ensure dispute resolution, presenting data and follow up actions as required.
What we look for
Previous management or leadership experience
Understanding of the Order to Cash process.
Experience in dispute management and resolution
Competent in Excel and analysis of data
Excellent customer service skills
A good communicator at all levels internally and externally
Target driven
Apply now and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
#LI-DC1
#LI-Onsite