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SalaryAdecco are supporting a dynamic and customer-focused client to recruit highly motivated individuals to join their Outbound Customer Service team based in NE11.
Position Overview:
As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction. Your primary responsibility will be to reach out to existing customers, answer enquiries, and ensure their needs are met. This role requires excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Please note this is a Customer Service role and No Sales calls/targets are required.
Responsibilities:
- Conduct Outbound Customer Service calls to existing customers to inform them of updates.
- Provide product/service information and answer customer queries.
- Build and maintain strong customer relationships through effective communication and problem-solving.
- Document customer interactions and feedback in the company's system.
- Collaborate with other team members and departments to resolve customer issues promptly.
About you:
- Previous experience in Outbound Customer Service or Customer Service is preferred.
- Excellent verbal communication skills.
- Strong problem-solving abilities and the ability to think on your feet.
- Familiarity with in house systems and computer skills.
- Ability to work independently and as part of a team.
This is a full time, temporary position for a minimum of 12 weeks. Working Monday to Friday 09.00am until 17.00pm. You will be based onsite and you may have the option for Hybrid working.
Why work with Adecco?
- Candidate of the month incentives
- Perks at work - discount vouchers and collect points to spend
- Support programme with a 24/7 helpline
- Eyecare vouchers
- Competitive pension scheme
- + much more
How to Apply:
If you are enthusiastic about providing exceptional Customer Service and are ready to contribute to a growing company, please contact Adecco Sunderland today.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
