Paralegal / Claims Handler

Role:Paralegal / Claims Handler

Place of work:Glasgow City Centre

Contract type:Permanent

Working Hours:35 hours, Monday Friday, 9am 5pm

Are you interested in a dynamic and fast-paced role as a Case Handler within the legal sector? Have you previously managed your own caseload and served as the primary point of contact for clients?

Would you like to work for a growing and forward thinking firm who invest in their staff and offer training, development and progression?

If so, we have the perfect opportunity for you. We are looking to recruit a hard-working individual to join our thriving Pre-Litigation department within our Road Traffic Accident Team. This is an exciting opportunity to be part of our successful team and contribute to our success.

The Role

As a Case Handler within our Pre-Litigation department, specifically within our Road Traffic Accident Team, you will be managing your own caseload of pre-litigated cases and negotiating claims for liability and damages. You will act as a point of contact for clients, providing high quality advice on a wide range of injury claims (predominantly pre-litigation but with exposure to litigated claims), where appropriate. We are ideally looking for someone who has previous Case Handler experience and exposure to a fast-paced office environment. Experience within a Personal Injury team would be advantageous but not essential.

Candidates should be client focused and proactive with a positive attitude and a flexible approach. They will be a strong team player with a caring and compassionate nature, particularly when dealing with emotional and sensitive matters.

At Jones Whyte, you'll be surrounded by people who will help you achieve your ambitions. You will benefit from the chance to grow and enhance your skills at the heart of our Pre-Litigation department. As we grow, we encourage our employees to grow with us and are continually improving our processes to ensure our employees are supported in all the work that they do.

Key Responsibilities

• Collaborating with the team to ensure the swift and efficient progression of cases
• Managing claims comprehensively from beginning to resolution
• Engaging with our valued clients to understand their needs and manage cases in adherence to service level agreements and best practices
• Prioritising tasks and optimising work procedures for maximum efficiency
• Maintaining consistent and transparent communication with insurers, solicitors, colleagues, and clients, consistently delivering professional and efficient service
• Ability to draft and record statements
• Conducting thorough investigations into liability and quantum
• Assessing the prospects of each case
• Instructing and analysing medical evidence
• Calculating loss of earnings and assessing credit hire claims
• Effectively utilising our case management system

Who are you?

You will have

• Minimum of one years experience handling personal injury claims resulting from road traffic accidents.
• Experience of working within a busy office environment.

• Professional and confident phone manner and ability to provide excellent service to our clients.
• Strong, clear, and concise communication skills with the ability to maintain client contact throughout the entirety of a process.

• Sound analytical skills, with strong attention to detail.
• Computer literacy, with excellent MS office skills.

Company Benefits & Perks

• Competitive Salary
• Company Pension Scheme
• Company Bonus Scheme
• Industry-leading Maternity And Paternity Policies
• Company Referral Scheme
• 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year.
• Holiday Loyalty Scheme: Earn an additional 5 days holiday.
• Buy and Sell up to 3 holiday days each year
• Hybrid Working
• Wellbeing Support
• Annual Company Day out
• Birthday Early Finish