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Form of workJob Title - Park Manager
Salary - £50,000 per annum plus perks
Location: West London
My client requires a Park Manager that will develop, lead and empower a highly motivated and talented team to deliver both brilliant basics and moments that matter for every one of their customers. They will be accountable for their business, taking full ownership of their profit & loss from day one. They will invest time and knowledge into their team, training and coaching for success and succession. They will be an inclusive leader with a passion for people, leisure, hospitality and delivering the ultimate customer experience. They will be adept in juggling both planning and forecasting with the day to day of running the park and lead by example in all disciplines. An ambassador for the brand, who will take pride in their Park and local community, through business development opportunities and building strategic partnerships. They will be commercial, creative, brave and curious and create a culture to reflect these attributes and behaviours
KEY RESPONSIBILITIES • To ensure the park delivers ‘Brilliant Basics’ and ‘Moments that Matter’ through maintaining great standards and customer service,, and exceptional engagement in a clean, safe and secure environment. • Line management, training and coaching of other Managers. • Drive the parks financial performance, providing analysis and action plans relating to variances versus budget. • Set and maintain exemplary standards of customer engagement and service – to make sure that all our customers have the best possible experience. • Accountable for recruitment, management, training and development of staff at all levels • Managing cost control and purchasing efficiencies within the site relating to site EBITDA and profit margins. • Ensuring HR & H&S compliance requirements are met consistently • • Building effective business relationships/partnerships within the local community to drive commercial success • KPI management and accountability • Ensure all events are well advertised and booked to capacity • Build strong working relationships with other PM’s and the central function teams
SKILLS & EXPERIENCE • Minimum 5 years' experience in a strategic leadership role • Ownership of profit & loss accounts • Experience with financial data and KPI management • Experience of managing and leading a large team • Excellent customer service and engagement skills • Knowledge of industry H&S compliance and standards • Hospitality experience • Tech savvy
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