Part Time Bi-Weekly Weekend Overnight Advisor

Part Time Bi-Weekly Weekend Overnight Advisor

Permanent, Part Time

Up to £31,934.50 per annum, pro rata

Location: Chelmsford

Please note that the hours of work for this position are 10pm - 7am Friday, Saturday, and Sunday every other weekend (Bi Weekly). You will be based at our offices in Chelmsford, there is no home working available but plenty of free parking onsite.

The salary for the role is made up of a basic salary of up to £24,565 per annum, pro rata, and a guaranteed additional out-of-hours allowance of up to 30% / £7,369.50 per annum, pro rata

The actual Part Time salary for this role is up to £9,062.50 per annum (including out-of-hours allowance) based on 21 hours per week and working one week in two (Bi Weekly).

The Opportunity:

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

Come and join our very supportive, Emergency Duty Service (EDS) who have an extremely important role to play within Adult and Children's Social Care for Essex.

EDS provide a prompt and efficient response to service users within Adult and Children's services, carers, agencies, medical care and professionals, giving information advice, and, where appropriate, extending a package of care.

We currently have one Part Time vacancy based at our offices in Chelmsford, there is no home working available but plenty of free parking onsite.

Experience is not essential as full training for this role will be given. However, you must be able to commit to the hours required.

The Experience You Will Bring:

Essential:

• Educated to GCSE level or equivalent by experience.
• Excellent typing and office based skills.
• Experience of working under pressure in a busy office environment.
• A working knowledge of standard ICT software and systems, in particular MS Word and Excel.

Desirable:

• Excellent interpersonal skills with the ability to deal with challenging people in a sensitive manner.
• Proven communication skills at all levels with excellent organisational skills.
• Customer service experience including answering a high volume of calls.
• Experience of using own initiative to progress work.

Accountabilities:

• Responsible for using specialist knowledge and judgement on Adult, Child and Mental Health services available in order to respond to enquiries and requests with appropriate information and advice.
• Responsible for identifying and responding to urgent or critical situations by passing referrals to the EDS Social Workers in order to ensure appropriate escalation and management of situations.
• Responsible for providing accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private and voluntary agencies.
• Responsible for ensuring that all information is recorded quickly and accurately and is entered onto the appropriate database in order to ensure records are properly maintained.
• Responsible for ensuring that all information recorded complies with data recording legislation and guidance.
• Responsible for capturing data required for performance indicators in the correct format or style in order for it to be transcribed on the appropriate system.
• Work collaboratively with colleagues in order to support the sharing of knowledge and new information.
• Work collaboratively as a representative of Social Care Direct on project and consultation groups in order to ensure knowledge and information is shared with colleagues.