Part-Time Receptionist / Office Administrator - 12.5Hrs Pw

Post: Part-time Receptionist/Office Administrator

Department: Housing and Support

Reports to: Office Manager

Salary: Real Living Wage £7800 (12.5 hours a week)

Hours per week: 12.5 hours a week

Working Hours: 14:30pm 17:00pm, Monday to Friday

Contract: Permanent

Location: Coventry, CV1

About the Organisation

Their vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

They are a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. They provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities in our society.

They have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, they have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

By working with them, you will be supporting refugees and migrants to build a better, brighter future.

Purpose of job

They are looking for person to work on reception to support the office with administration. The responsibilities include working closely with the Office Manager, Housing and Support teams to complete admin tasks to a high standard. Covering office reception in the afternoon hours.

Key Responsibilities

• Manage Staff and Visitor sign in sheets, making sure all staff and visitors sign into the correct sheet and sign out when they leave.
• Update the tenant details and send to the council and all staff every Monday.
• Send text messages to all tenants regarding Service Charge weekly.
• Regularly update Salesforce leads and contacts.
• Taking calls from the main phone line and taking any notes for other members of staff if they are unable to come to the phone.
• Updating and managing tenant files both Digital (Salesforce) and Physical Folders.
• Updating property information such as compliance certificates and uploading said certificates to Salesforce and putting the physical copy in folders.
• Logging and updating repairs.
• Booking and managing appointments on Team Up/Teams.
• Taking minutes during meetings.
• Reception Duties, such as answering the door, speaking to clients when they arrive and managing appointment bookings.
• Collecting post and giving to the correct member of staff.
• Checking deliveries to make sure the items that were ordered are all there.
• Support housing team as and when required.
• Carry out regular support work with tenants housed by the organisation.
• Update salesforce CRM logging all support provided.
• Engage with tenants to ensure they are appropriately supported.
• Support Office Manager with general office administration.

This list is not exclusive or exhaustive. You may be asked to carry out other duties deemed necessary by your line manager.

Next Steps:

By clicking apply you will be taken to our client s job advert on the Recruiterwise job portal, where you will see further details and can complete your application to the organisation directly.

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

Applicants need to have right to work in the UK to be considered for this role.