Receptionist / Facilities Administrator - Rolling Contract

Responsibilities• Presenting a professional front-of-house corporate image to callers, visitors, and staff.• Answer incoming telephone calls, greeting visitors, and customer support.• Assist Facilities where appropriate, to include managing mail ordering stationery, and lunches, etc.• Liaise with local uniform supplier on new orders and uniform deliveries.• First point of contact for staff reporting building/landlord issues to Helpdesk and maintaining records of such reports.• Arranging travel: taxis and couriers and supporting Facilities where necessary with hotel bookings and flight bookings.• Ad hoc administration duties for Facilities Manager and Department Managers, assisting with ad hoc projects.• Taking hospitality bookings for internal and external meetings and informing I.T. when AV equipment is required.• Monitoring Facilities and reception mailboxes.• First point of contact for staff requesting service from our off-site records management service provider.

Daily duties will include, but are not limited to:• Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers.• Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away. Announce calls when transferring call.• Check messages from night-time voice- mailbox.• Greeting visitors in a professional, courteous, and helpful manner. Ensure all guests and visitors sign in and receive guest badges.• Notify employees of guest and visitor arrivals.• Handle incoming deliveries to the front desk and distribute/ arrange courier shipment/same day/overnight.• Sort post in the morning, collate post throughout day in readiness for collection.• Assist the Facilities Manager in sourcing and ordering stationery, sundry office supplies including water and catering.• Book taxis for internal and external customers.• Ordering collection and delivery of records from our off-site archive management service supplier and managing the process generally.• Assisting Facilities Manager with informing building maintenance of requests (e.g., air con). Monitor and log requests through Facilities.• Monitor and control of car parking in conjunction with Security.• Liaise with cleaning/security teams and report issues to Facilities Manager.• Support Facilities and departments with general administration duties and ad hoc projects as required. Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying.• Handle routine correspondence into the office.Relationships• Reporting to the Facilities Manager• With all of UK employees• With all external visitorsDesirable Qualifications and Experience• Previous reception experience• Good PC Skills• Good communications skills and customer service skills

Location: Marston Green, B37 area of Birmingham Hours: 8am - 4:30pm - Monday - Friday Interested? Please Apply!