Partnerships Manager

Partnerships Manager - Corporate Partnerships

(Hybrid Working) Home/Office based in Peterborough/Manchester/Sunderland with occasional travel to Peterborough HQ.

We have a fantastic opportunity for an experienced Partnerships Manager!

The purpose of this role is to maximise commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management.

You will work within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.

Key Accountabilities and Responsibilities:

• Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.
• Drive expansion of current business by generation of profitable new business volumes.
• Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
• Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
• Manage partners change delivery expectations from outset to clear delivery timescales and scope
• Manage the incident communication process through to the Partner, customer communication and decision making process through to completion
• Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.
• Manage contractual due diligence requirements such as annual audits.
• Take the lead in decision making for Partner driven complaints and managed through BCS to an effective conclusion.
• Hosting of peer group meetings with external partners either face to face or virtually
• Manage quality drivers for the Partner, including NPS and customer experience initiatives
• Determine partner outcomes and solutions to a wide range of activities or challenges.
• Ensure good customer outcomes are maintained.
• Deliver on Partner contractual governance requirements.
• Adherence to regulatory responsibilities.
• Deputise for Senior Manager as required.

Skills, Experience and Knowledge:

• 3 years+ experience of partnership management and track record of delivery.
• Ability to navigate complex documentation (such as Partner contracts)
• Understanding of the regulatory environment
• An entrepreneurial style backed up by commercial acumen and results focused.
• Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
• A change agent, able to cut through 'noise', reverse delays and create positive momentum.
• Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders.
• Passionate - About partner development
• Industry awareness (Advantageous)

What do we offer in return?

• A collaborative and fast-paced work environment
• Hybrid working model (split of working from home and the office)
• 25 days annual leave plus Bank Holidays and the ability to buy an additional three-days holiday
• Life Assurance 4x annual salary
• Health Cash Plan
• A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.

Diversity and Inclusion

We're a diverse community of dedicated, innovative and talented professionals. Inclusive by instinct, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.