Parts Advisor

Parts Advisor - Norwich BMW
Salary £26,862.26, OTE Circa £38,000
Full Time 45 Hours. 1 in 4 Saturday mornings paid as overtime.

Create experiences you can be proud of.

Working with world-class brands as a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you'll broaden your experience acress both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day

What you’ll do day to day

• Provide an outstanding level of customer care to those
• Advise customers on parts availability
• Provide advice on suitable parts to fit the customer’s requirements
• Monitor and manage stock levels
• Monitor and arrange stock delivery
• Obtain and process payments in a timely manner in adherence to Inchcape policy
• Maintain accurate customer records on our systems

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication and organisational skills
• A passion for delivering an incredible experience to all, whether internal or external customers
• IT Skills including previous use of web systems, email and Microsoft excel
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role
• Full UK driving licence

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.