Passenger Service Agents

Passenger Service Agents - Leeds

Salary: £11.53 per hour, increasing to £12.17 per hour on 1st April, plus shift allowance

Contract Type: Permanent Seasonal

Hours Per Week: 30 Hours

If you are passionate about delivering fantastic customer service, this could be the role for you. Join Jet2.com as a Passenger Service Agent and help us send our all-important customers on holiday!

What Can We Offer You?
We offer our valued Ground Operations colleagues a range of benefits including: -

• £11.53 per hour, increasing to £12.17 per hour as of 1st April, plus an extra £2.88 per hour allowance for unsociable hours.
• Free Car Parking for all our colleagues at the airport
• Our famous Red Uniform is provided to you
• 34 days holiday entitlement per annum (pro rata for part time hours)
• Rest areas for colleagues to relax during your breaks
• Colleague recognition through our ‘Great Deal Friendlier’ Awards scheme
• Recommend a Friend scheme (£250 for successful referrals)
• A dedicated, paid training course to give you the skills to perform the role
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Local colleague events and incentives
• Annual pay review
• Contributory pension scheme
• 3 x Salary Life Assurance
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Employee Assistance Programme including professional counselling
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

What will you do as a Passenger Service Agent?

• Provide a warm and friendly welcome to our customers as they arrive at the airport.
• Check-in customers for their flights, issuing boarding passes, checking passports and travel documents.
• Following the necessary safety and security procedures.
• Assist at the boarding gates to ensure our flights depart on time.
• Make sure our customers have a smooth and safe journey through the airport and on their return welcoming them back from their holiday.
• Represent our brand at all times with a friendly, professional approach ensuring every customer feel like a VIP.

We offer 20 and 30 hour per week contracts on a permanent seasonal basis (our permanent seasonal contracts have a short rest period in between our busy Winter and Summer seasons). This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling 4 on, 2 off shift pattern and include very early starts and late finishes to support our operation. You will receive you roster 4 weeks in advance.
No previous experience is necessary - if you have a passion for Customer Service and love working as part of a team, apply today, and we will invite you to meet our Red Team at an Assessment Day!