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SalaryOur Values
In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
Our Values are:
About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Special Needs Transport (SNT) Coventry is responsible for delivering transport services to approximately 700 passengers daily amounting to approximately 280,000 trips each year.
As a result our customers are able to access and take part in the following wide range of services and activities:
- Social care transport for adults with learning difficulties and older people to day care and/or learning opportunities
- Education and learning, home to school transport for children and young people with special educational needs and/or physical and/or sensory impairments
- Transport to school, contact or medical appointments for children who are looked after by the authority
- Health related services including the provision of clean linen to residential homes and people cared for in their own homes; and
- Employment related services
SNT employs approximately 180 people equating to 130 full time equivalent roles, operates a fleet of over 70 passenger carrying vehicles, and has a trading turnover of over £5 million per annum, the majority of which is used to commission transport from taxis and external transport providers.
The positions being recruited to are on a split shift basis and there will be a need for successful candidates to work in the morning and afternoon with a break in between.
What is the job role?
This is a fast paced service that provides transport for SEN children and young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer focused’ can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinator and Supervisors across a two week shift pattern form 7am - 6.30pm you will be engaging children, young people, parent/carers, schools, children's and adult services on a daily basis in an ever changing challenging but rewarding role, that includes:
To provide 'on site' supervision and deployment of all operational staff and vehicles.
Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
Operation of vehicles, escort duties, and/or ancillary duties in relation to delivery of Passenger Transport Services.
To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
You will be experienced at working within a busy diverse customer facing services with a calm solution focussed approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have an ability to respond to complaints, queries in a sensitive empathetic manner and offer support to various stakeholders. Therefore skills and traits such as being motivated, multi tasker, flexible, organised, IT competent, a team player and a can do problem solver will stand you in good stead for this role.
Interview date: Friday 9th February 2024
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you ?
For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
