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SalaryHEAD OFFICE
Patient Services Team Leader
Patient Services Team Leader
Manchester Diagnostic Suite | Admin | Full Time | Permanent
Up to £26,000 per annum depending on experience
37.5 hours per week
Our Patient Services department at Manchester Diagnostic suite currently have an opportunity for a Patient Services Team Leader. Start your journey with us whilst we’ll support you to be your best.
The opportunity
To provide effective and efficient administration within the reception/ bookings team area. To support the Patient Services Manager in the day to day running of the Reception and Outpatient Booking teams and to provide leadership in their absence.
As our Patient Services Team Leader you will:
Show behaviour, attitude and outlook to support Patient Services Manager at all times especially in terms of setting standards to team members and presenting a united front around business and strategic decisions
Show excellent customer service skills as part of the reception /bookings team.
Ensure the work within the area of administration and support meets all required standards and time scales.
Handle all enquiries , or queries raised efficiently and effectively, escalating appropriately
Manage work scheduling/rotas, approve time entries and annual leave requests.
The person
To succeed as a Patient Services Team leader, you will need:
As the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador.
Excellent communication skills and ability to disseminate information
Excellent Interpersonal skills
To have a positive outlook to change, ability to adapt and have a flexible approach.
Ability to review and refine admin processes
Ability to present to a group in meeting situations.
Ability to work under your own initiative
Previous experience of Team Leadership / work working within a similar role
Experience of working in a customer facing environment
Computer literacy, data base and MS Outlook skills are essential
Ability to remain calm and take control of situations where necessary
Ability to learn quickly and retain a variety of information.
GCSE English and Maths or equivalent qualification
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea toright away to ensure you’re considered for this role.
It starts with you.
Manchester - Manchester
Permanent
JR0075773
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
