Payroll Administrator

Our client based in Peterborough are seeking Payroll Administrators to join in permanent positions. Based on skills and experience the salary will be up to £28k. The role is hybrid with 2 days in the office each week. You must have at least 3 years experience within UK payroll in a similar role to be considered for this opportunity. For more details please apply.

Senior Payroll Administrator

About the role

As a Senior Payroll Administrator you'll be a subject matter expert whose mission it is to provide an effective and efficient outsourced payroll service to our range of customers. You'll respond to requests, queries and escalations raised in a friendly, helpful and efficient manner, enhancing customer satisfaction and loyalty. You'll work alongside your colleagues to support your Team Leader, driving a quality service delivery to the customer base and continuously look to improve the processes and service provided.

Key responsibilities include:

· Completes and owns payroll processing cycle for allocated customers.

· Ensures data is received in the right format an in time to complete payrolls to agreed deadlines.

· Ensures all payroll processes and procedures are accurately documented, updated regularly.

· Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.

· Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.

· Receives and records customer enquiries and provides enhanced information in response to customer requests.

· Handles complex payroll queries escalated from the client.

· Considers and proposes any new ideas which could add value to the customer and improve business performance.

· Prioritises and actions daily tasks to be accomplished to meet SLAs.

· Provides and maintains regular data/statistics/reports.

· Develops and maintains a good working knowledge of products and services.

· Looks to mentor, coach and develop less experienced team members.

· Ensures company confidentiality at all times and manages data under security policies.

Key skills and experience required

· In depth payroll and benefits knowledge with relevant previous experience.

· Ideally CIPP qualified or working toward this qualification.

· Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable.

· Excellent numeracy skills.

· Strong customer interaction skills (by telephone, face-to-face and written).

· Excellent prioritisation skills, with high level of attention to detail.

· Strong analytical skill, able to break down a problem into its component parts and identify suitable solutions.

· Remains calm and objective under pressure.