Payroll & People Advisor

Legacy Strategies are hiring an experienced Payroll & People Advisor on behalf of our client in Chelmsford on a fixed term basis.

Full Time 3 month FTC Hybrid

Duration: This position is available on a fixed term contract until 30th June 2024. It includes a hybrid working arrangement, requiring occasional attendance at the office in Chelmsford for approximately 1 day per week, with the flexibility to work remotely for the remaining time.

Overview: The role of Payroll & People Advisor is pivotal within our client's operational structure, residing in the department responsible for employee engagement and transformation. This position focuses on delivering exceptional payroll services and enhancing both customer and employee experiences by leveraging innovative technology. This facilitates a self-service model alongside comprehensive support, aimed at empowering users.

Key Responsibilities:

• Ensuring accurate data input for timely and correct administration of payments and deductions, in compliance with statutory and contractual obligations, including pension contributions, and guiding employees in self-service utilisation.
• Addressing and resolving complex payroll enquiries within set Service Level Agreements (SLAs) to maintain operational excellence.
• Overseeing payroll procedures for payments to employees and third parties, as well as managing necessary statutory reporting internally and externally.
• Upholding the integrity and confidentiality of personal, contractual, and financial data in accordance with legislative requirements and organisational policies.
• Contributing to a collaborative team environment to achieve high standards of work and service quality.
• Providing prompt, courteous, and efficient responses to customer inquiries through various communication channels.
• Participating in service improvement initiatives and system testing to exceed customer expectations.
• Achieving defined individual and team goals as part of an annual performance management process.

Qualifications & Experience:

• Minimum educational requirement: RQF level 3 (GCSE) or equivalent practical experience.
• Pursuing continuous professional development, ideally working towards a CIPP qualification.
• Proven experience in using payroll systems to deliver top-quality services.
• Solid understanding of payroll processes, statutory payments, deductions, and pension schemes.
• Experience in collaborative work to offer best practice advice and policy guidance.
• Exceptional communication skills, including empathy, active listening, and the ability to engage in meaningful dialogue, with a strong command of written English.
• Previous experience in a customer-focused role, adept at handling enquiries and committed to improving service delivery.

APPLY NOW for immediate consideration!