People Services Administrator

Overview
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of People Services Administrator to join our People team. This role is located in Manchester and is hybrid.
Job Purpose:
Primarily responsible for providing People and benefits administrative support to People colleagues, managers and employees across EMEA.
Responsibilities:

• Provide first line support for all routine employee enquiries via knowledge management system
• Triage of inquiries and requests to experienced & advanced level representatives, People Advisors, and/or People CoE's
• Production and despatch in a timely manner of all employee correspondence
• Provide general administrative assistance as required
• Preparation & submission of all Payroll, Oracle & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
• Assist with sickness and long term disability cases as required
• Production of supporting documentation to support employee lifecycle
• Provide support on project related corporate initiatives and HR project initiatives as required
• Assist with all internal and external audits as required
• Ensuring accurate entry of benefit related information for salary changes, status changes, working hours changes, and terminations in relevant database(s), such as pension providers
• Onboarding and offboarding of employees, including benefits
• Liaise with benefit providers to solve challenging queries when needed
• Track employees' benefit eligibility and inform Payroll and Finance accordingly
• Responsible for invoice checking and reporting to Finance
• Generate reports for People departments and government as needed, such as sickness and overtime reporting

Requirements:

• Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
• Experience of working to tight deadlines with a strong results focus
• Strong attention to detail coupled with a high level of accuracy
• An enthusiastic team player who actively contributes in a flexible and adaptable manner
• The ability to communicate professionally at all levels both verbally and in writing
• Experience of working in a customer service environment with strong client orientation skills
• Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
• Considers how processes can be improved to enhance service provision and makes recommendations

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.