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SalaryJob Description
At Cadent we're excited to be part of the future of UK energy! We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We're making a difference through innovation and new ways of working. Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the Role
Working as part of the People Services Helpdesk, you will be the first point of contact for all HR related queries received via telephone, email and face to face. This is a fast-paced role that requires capability and proactivity in order to respond promptly and accurately to HR queries within agreed SLA's, often focussing on exceeding expectations.
You will be expected to ensure that HR documentation and employee files are administered efficiently and in line with company policies and procedures.
What you'll get to work on
- Respond to all HR queries in a timely manner, and escalate queries to relevant teams, where necessary
- Provide a central point of coordination for the HR team for a range of HR issues, e.g. employment contracts, pensions, healthcare, recruitment and policy advice for Cadent
- Build long-lasting stakeholder relationships in HR and other departments/areas to understand the business
- Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner
- Issue leaver forms, carry out virtual exit Interviews as and when required & consult with Line Management to discuss any contentious issues raised during the exit interviews
- Ensure that the HR databases/spread sheets are up to date, accurate and comply with relevant legislation
- Provide administrative support to the Employee Relations team and support with absence management ensuring details are entered correctly on systems
- Support transactional activities alongside HR Advisors relating to salary review responding to queries as appropriate
- Setup and manage new starters and existing colleagues on reward platforms and resolve basic user issues
What we are looking for
- Customer Service oriented
- Effective prioritisation & time management; Good planning and organisational skills
- Demonstrated ability to work independently as well as in a collaborative team environment
- Excellent verbal, written communication and listening skills
- High attention to detail
- Proficient in Microsoft Office
- Proven experience in administration or a similar role
- Ability to embrace and positively support change
- Build and establish effective relationships
- Good working knowledge of policy management and relevant employment law
What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a Gympass' scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.
Diversity and Inclusion
Don't meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can't wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come.
What's next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
