Performance and Operations Manager

Supporting the Payments Business Management Lead, you will ensure the smooth delivery of high-standard reporting and insight to ensure Payments’ performance is understood and optimised, and governance requirements are met. You will also ensure proactive task management within the team and assist in coaching and mentoring more junior members of the team.

This role is in the Payments functions within the Chief Operating Office, responsible for helping our members make payments safely, keeping our payments systems and processes working reliably and compliantly. 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will maintain and roll out the payments brand, using opportunities to gain traction and tell the payments story across the society - building relationships across the Payments leadership community, and with key stakeholders in other functions to ensure collaboration on both storytelling and performance measurement.

You will manage delivery of regular reporting deliverables such as the Monthly Business Review, and Payments Process Ownership Forum PowerPoints – including assisting in the production of governance collateral such as minutes and action trackers for our highest-level governance meetings.

You will provide regular updates on Payments’ Performance and key activity updates via weekly emails to the Chief Operating Office leadership team (Exco-1) and lead on ad hoc requirements for presentation of insight up to and including board-level stakeholders.

You will coach, mentor and support more junior members of the team – leading on the distribution of work and helping them grow their own capabilities.

You will also identify and drive improvements and efficiencies within the teams’ work and processes, supporting a culture of continuous improvement.

About you

Payments experience is desirable, but not essential. As a minimum requirement:

• You will be organised and proactive in tracking tasks with multiple inputs and tight turnarounds
• You will have significant experience in producing engaging material for up to and including board-level stakeholders - telling compelling stories via written media
• You will be a strong team player - skilled at building relationships, including influencing senior people
• You will have experience in analysing business processes and performance – including setting, and reporting of, performance measures
• You will be highly proficient in Microsoft PowerPoint
• You will be a capable user of Microsoft Word and Teams
• You will have experience of Microsoft SharePoint

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday per annum

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

 As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

 When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Competency based interviews including a short practical task will take place during January.