Personal Injury Support AssistantIpswichGBP20,800Office based9-5pmThe Role
- As a Personal Injury Support Assistant you will support Personal Injury team on a day to day basis.
- Admin Support
- Assisting with post and communications
- Co-ordinating photocopying and filing for the team in conjunction with Central Office Services
- Preparation of forms and paperwork necessary for the conduct of client files, to include file closing and opening
- Day-to-day support to fee earners
File work- Working closely with the PI team to input all data received from claimants and submit claims on behalf of the fee earners
- Sending instructions to medical agencies for treatment and/or appointments
- Requesting medical records
- Collecting ID documents from clients and liaising with the Central File Opening team to ensure all client files are opened
- Dealing with requests for information; checking archived files for payments etc
- Updating clients regularly on behalf of the team
- Calls to/from clients, third parties and medical agencies
- Other duties
- Maintain each client file in accordance with the requirements of the firm's ISO standard, benchmarks and the SRA
- Attend any relevant meetings
- Run monthly reporting and distribute to appropriate external recipients
Knowledge, Skills and Experience- some office based experience in an administrative role
- a good telephone manner
- great interpersonal skills
- the ability to prioritise workload
- a flexible approach to your work
- the ability to remain calm under pressure
- excellent client service
- knowledge of how to use office equipment
- capable of maintaining client confidentiality at all times
Please contact Ruth on for further information.
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