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Form of work
SalaryM & A Doocey is a multi-disciplined, civil engineering and utility contractor operating nationally, providing a range of utility and civil engineering services including multi-utilities. Based in Tipton and established for more than 40 years, we are framework partners with several major utilities, driven by a commitment to maintaining and developing solid client relationships and we continue to diversify and reinforce our reputation for delivering quality you can build on.
Duties and Responsibilities :
- Arrange hire of plant and equipment to Customers’ requirements.
- Produce management reports as required.
- Ensure incoming telephone calls are answered and dealt with promptly.
- Maintain the Syrinx database and ensure relating exception repairs are regularly reviewed and updated.
- Deal with customers’ hire enquiries, and taking off hire notifications. Correctly completing Hire Agreements, checking customer credit limit/’Accounts on Stop’ and dealing effectively with all paperwork.
- On receipt of damage/missing report from workshop notify customers by telephone and post confirmation damage letter. Agree damages with customers and process associated paperwork for invoicing.
- Discuss invoice disputes with customers and negotiate settlement in consultation with the Plant Manager.
- Comply with all Company Policies and Procedures.
- Coordinate the transport fleet to arrange for the delivery and collection of our own and others plant and equipment.
- Ensure effective communication between workshop, hire desk and sales team.
- Assist in the yard with loading/offloading.
Hours of Work:
Monday to Friday 7am – 17:00pm (30 minutes for lunch)
Skill requirements :
- Experience within the Plant Hire Industry
- PC literate with Microsoft office experience
Please note that this job description is not exhaustive and you may be required to carry out additional duties which are not specifically listed above, as requested by your manager or a Director.
