Address
Form of work
SalaryThis is a hybrid role available in both Birmingham and Ipswich locations.
This is a Platform Support Manager role in a security team, namely BT's Privileged Access Management (PAM) security team in Digital's Corporate Units. The core purpose of this team is to protect BT's systems from Cyber security threats, both internal and external, and we take this responsibility very seriously. We run and manage security platforms which control across to the whole of BT and EE. We protect privileged identities and manage administrator access to most of BT's estate, across IT and Networks. To do that, we work with market leading technologies (CyberArk) in a fast-evolving security landscape.
We are growing fast and would welcome committed and enthusiastic technical individuals with the right skill set and attitude to join us. You will join a diverse and multi-skilled technical team and you will play a key role in securing BT's assets and customer products and services. If you are passionate about security and want to work with market leading technologies, we want to hear from you.
What you'll be doing
- You will own and be responsible for all aspects related to the In-Life management, operation and support of BT's Privileged Access Management Platforms.
- You will own and lead the 2nd line ASG support function for both PAM platforms, ensuring all relevant SLAs and Platform KPIs are consistently met.
- You will consistently strive to improve the overall user experience when they are using the platforms/ supported functionality.
- You will identify and own to completion initiatives that seek to automate processes and reduce cost and effort in the provision of privileged access management to BT's estate and support community.
- You will be responsible for running all relevant controls and processes in order to ensure that both PAM platforms meetthe requirements arising from the applicable Audit Compliance frameworks (ICOFR, PCI-DSS, etc).
- You will manage and support senior management to meet Audit requirements and recommendations (ICOFR, ICA, etc) for compliance and reporting for access control and revalidation.
- You will run the PAM 2nd Line support team , optimising resources, balancing the workload and setting
- targets to ensure that work area objectives are consistently met, and to nurture an environment for achievement within
- the team.
- You will work in security integration projects and lead and deliver service improvement initiatives. You will provide input to project delivery plans and cost/effort estimates for your own specific deliverables.
- Issue management - You conduct a deep review of data and issues to quickly reveal the root cause. You recommend short and long-term solutions to complex problems and follow through to make sure we solve them.
- Improvement focus - You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.
- Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
- Specific Technical Skills and Expertise in the following areas
- Experience in a technical system support/2rd Line role
- Good knowledge of ITIL Framework and Principles
- Good understanding of IT and Security controls and compliance frameworks, ideally through working in an operational domain or through testing of controls as part of a compliance regime
- H/W and S/W installation /configuration/ troubleshooting (Windows/Unix)
- Networking and common internet protocols/applications knowledge
- Good understanding of key security concepts and technologies in the wider Identity and Access Management domain a significant plus.
- Good communication and stakeholder management skills
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Direct share scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV with TNT Sports and NOW Entertainment
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
