Practice Secretary/Administrator

Job Title: Practice Secretary/Administrator Reports to: Lead Secretary/Administrator Job Overview: * To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. This includes workflow optimisation which involves processing incoming documents, assigning to the appropriate clinician or filing to patient records. You will also read-code relevant information into the patients electronic healthcare records on the clinical system, adhering to the practice processes * Refer patients to secondary care and other organisations as advised by the clinical team, filling in any referral templates and Choose and Book information as required * Manage the incoming eConsult forms to include daily downloading the forms, adding to the clinical ledger and following up the actions as advised by the clinicians whilst also providing administrative support to the clinicians * To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as Secondary Care and Community Service Providers * Duties include, but are not limited to, supporting the administration and receptionist teams with patient registration, processing information (electronic and hard copy) in a timely manner and in accordance with current policies Location: Highcroft Surgery, but you may be required to work from other locations at the discretion of the practice and with appropriate notice Working Hours: As agreed in the terms of the contract Responsibilities and Duties of the Job The key responsibilities will include but are not limited to: * Identify relevant clinical information documented in patient correspondence, code appropriately and complete any detailed actions where appropriate * Refer patients to secondary care and other organisations * Manage the eConsult system whilst being the first port of call for clinicians * Action and file incoming clinical correspondence * Input data into the patients healthcare records as necessary * Carry out system searches as requested * Support the development of all practice workflow processes Role Specific Duties (continued): * Receive and act upon any safety alerts * Carry out data quality reviews such as read coding, note summarising and scanning on an audit cycle * Organising, creating an agenda and attending meetings taking minutes * Actioning medical records in the appropriate time frame * Authorising online access to medical records for patients Working with Others: * Support all staff, including clinical staff, with general administrative tasks as requested * Create and run searches and prepare information ready for audit and arrange for review by the clinical team when required * Identify and highlight patients for assessment through prevalence work and review * Provide and receive complex or sensitive communication (written, oral or electronic) where a degree of tact, diplomacy or sensitivity is required to be shown Other Duties: Other duties and responsibilities to be undertaken may include any or all of the items in the following list: * Promote the use of accurate record keeping and coding * Understand and follow all policies and procedures relevant to the role * Other general administrative tasks Personal and Professional Development: * Seek opportunities for personal and professional growth * Commit to achieving the relevant skills and experience commensurate with the role * Be open to learning opportunities