AddressDescription
Provides support, consultancy and oversight on Quality Issues that occur across the organization during the performance of the services provided by both Clinical and Corporate. Leads root cause analyses and the implementation of corrective actions required to meet regulatory requirements. Participates in meetings with clients on the management of Quality Issues on their projects.
JOB RESPONSIBILITIES
General Profile
- Provides support, consultancy and oversight on Quality Issues that occur across the organization during the performance of the services provided by both Clinical and Corporate.
- Leads root cause analyses and the implementation of corrective actions required to meet regulatory requirements.
- Participates in meetings with clients on the management of Quality Issues on their projects.
- Investigates QI related quality trends, potential risks and mitigations with QI Management
- Contributes to or leads QI management process improvement initiatives, as assigned
- Presents information to QI Management leadership, as applicable
Functional and Technical Expertise
- Requires comprehensive business and technical knowledge/experience to improve management of QIs at Syneos Health.
- Ensures commitments and timelines for QI management adheres to Syneos Health requirements.
- Offers solutions to QI management issues and identifies process improvement opportunities
- Advises Quality Assurance (QA) auditors and operational staff in providing QI information to sponsors, auditors, regulatory inspectors or other external parties.
- Reviews controlled documents, providing input on content alignment with Syneos Health controlled document standards and (where appropriate) technical content. May be assigned to support quality-related activities at an account/project level.
Complexity
- Solves complex problems and/or conducts complex analyses. Translates concepts into practice.
- Escalates issues to Corporate Quality leadership when required.
- Makes decisions that impact a range of standard and non-standard operational, process, project or service activities
- Influence - Serves as a key resource to manage Qis. Gains support for ideas or positions on difficult issues
- Problem Solving - Anticipates and resolve complex problems. Applies strategic and critical thinking to identify solutions to non-standard requests and moderately complex problems
- Impact - Drives solutions for products, processes, and services across a large business area
- Customer/External Focus - Establishes key relationships with those outside of business area. Assesses and interprets customer’s (internal and external) quality needs and requirements and proactively develops solutions
- Project Management - Leads medium-scale, may lead large QI Management or Corporate Quality projects or programs with moderate risks and resource
Supervision
- Normally receives little instruction on day-to-day work, general instructions on new assignments
Other tasks
- Represents QI Management, as assigned
- Performs other quality-related activities as directed by management
- This position is not responsible for supervising employees
- Travel may be required (approximately 15%)
Qualifications
BA/BS degree in science or health care or equivalent education and experience, plus moderate experience in Good Clinical Practice (GCP) and/or Good Laboratory Practice (GLP). Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint), email and voicemail. Above average attention to detail and accuracy. Strong organizational, interpersonal and team-oriented skills. Ability to act independently and pro-actively. Significant project management and customer management skills. Ability to perform several tasks simultaneously to meet deadlines.
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
