Principal Service Manager - Req24604

Job title: Principal Service Manager (2 Posts)
Salary: £48,474 - £51,515       
Hours: 37
Contract: Permanent
Location: Bewerley Croft Management Base, LS11 6DN

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.

An exciting opportunity has arisen within the Care Delivery Service and we are seeking 2 experienced senior managers to join our team.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. 

About you

As a Principal Service Manager, you will bring to the role an:
Ability to undertake the strategic direction and management of the service in an area.

Ability to maintain and monitor documentation and high standards of performance management required by the Council including Commissioners.

Ability to lead and work within the agreed Quality Frameworks and ensure that best practice is evidenced, monitored and reviewed.

Ability to prepare and present complex and contentious reports, and management information to a range of stakeholders including non-specialists.

Ability to promote and develop partnership working within the local community, other organisations and with other stakeholders.

About the role

As our next Principal Service Manager, you’ll work with our Service Managers to ensure we provide high quality, effective social care services to the people of Leeds, working closely with partners in Health, the voluntary sector and wider community. The role forms part of our senior management team and is integral to our Care Delivery Service and wider Adults & Health directorate.
What we offer you
We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Emily Morgan, Service Delivery Manager. Call 07891276432 or email emily.morgan@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Adult’s barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description 

Job purpose

To undertake the strategic direction and management of the service in an area. To lead in the development and administration of the service, in accordance with Council Policies and Procedures

Responsibilities

To contribute to Council and Local Service Plans and initiatives and to be involved in the development of service provision including multi-agency team working.

To provide a strategic overview to managers to enable them to contribute appropriately to the support planning and risk management process, including the arrangements for reviews and the care programme approach (CPA) which will provide for service users individual needs.

To effectively address, report and act on all concerns in relation to service users and service delivery within the appropriate procedures.

To ensure that all services are managed efficiency and effectively and in accordance with Council policies, procedures and legislation.

To maintain and monitor documentation and high standards of performance management required by the Council including Commissioners.

To lead and work within the agreed Quality Frameworks and ensure that best practice is evidenced, monitored and reviewed.

To undertake supervision and performance appraisal of managers on a regular basis.

To take an active role and involve service users and staff in the on-going development of the service.

To prepare and present complex and contentious reports, and management information to a range of stakeholders including non-specialists.

To lead and undertake people related tasks in relation to workforce planning, performance and conduct and health and well being in compliance with Council procedures.

To promote wellbeing and safeguard adults from abuse and ensure all safeguarding concerns are reported and ensure the safeguarding plan is implemented.

To take a lead in the recruitment and retention of the workforce.

To lead on the implementation of an annual training plan and ensure that it is monitored and updated on a regular basis.

To promote and develop partnership working within the local community, other organisations and with other stakeholders.

To monitor and review effective rota management to meet the needs of service users within agreed budgets.

To take accountability for all staffing budgets and other controllable budgets and ensure financial objectives are achieved.

To undertake designated roles within Council Procedures such as Disciplinary, Grievance and Discrimination Complaints, Attendance Management and Improving Performance procedures.

To undertake on call duties as required.

To undertake other duties appropriate to the post.

To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.

To actively promote and support Leeds City Council’s Policies on Equal Opportunities and to work in an anti-oppressive manner.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

A recognised management qualification and/or be a qualified nurse/ CSS/MCI level 4/5 would be an advantage but not essential.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

SKILLS

Ability to manage staff teams.

Advanced leadership, interpersonal and communication skills.

Ability to work on own initiative, make decisions and prioritise workload.

Ability to communicate and present complex and contentious information in the most appropriate formats to a wide range of stakeholders.

Ability to effectively plan, organise and delegate own work and that of others.

Ability to seek, interpret and evaluate information from a variety of sources.

Ability to work with a variety of electronic communications and technology.

Ability to make decisions using wide discretion and initiative, having regard for the consequences.

Ability to deal with contentious and sensitive issues.

Ability to develop and initiate ideas and prepare reports in a logical, organised way, and present persuasively in an appropriate format.

Ability to ensure equity and provide Best Value with regard to rota management.

Ability to ensure best practice is evidenced in line with the Quality Frameworks and that time scales are achieved.

Ability to motivate and develop managers to demonstrate competence whilst undertaking formal supervision and appraisal.

Ability to demonstrate effective leadership and team-building skills.

Ability to identify problems and seek appropriate solutions.

KNOWLEDGE

Of current, trends, policies, legislation and regulatory bodies in relation to vulnerable adults within a social care setting.

Of the Quality Frameworks and how it is implemented within the

Mental Health and Physical Impairment Service.

Of the importance of confidentiality and the needs and wishes of service users as appropriate.

Demonstrate an understanding and awareness of diversity issues within local communities.

Demonstrate an awareness of the safeguarding issues and needs associated with vulnerable adults.

Managers working within the Mental Health and Physical Impairment Service must have completed the Skills for Care Management Induction or be prepared to complete this qualification with 12 weeks of commencement in the post.

Managers are also required to make a commitment to their Continuous Professional Development on an ongoing basis.

EXPERIENCE

Of working with multi-disciplinary teams.

Of using initiative and a commitment to developing services in co-production with service users.

Of working and managing staff teams within a social care or health care setting.

Of applying LCC Policies and Procedures.

Of strategically managing complex and challenging situations.

Of implementing person centred approaches.

Of managing budgets and meeting financial objectives.

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities.

Be aware of and comply with Leeds City Council policies and procedures.

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post.  Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

SKILLS

Ability to drive.

KNOWLEDGE

An understanding of the Authority, its function and organisation.

Of group dynamics.

Of assessment and training techniques.

Local knowledge of the area.

Of the social model of disability.

Hold a Social Work Degree or its predecessor e.g. CSS or CQSW or be a qualified nurse / MCI level 4/5 would be an advantage.

EXPERIENCE

Of undertaking staff training.

BEHAVIOURAL AND OTHER JOB RELATED CHARACTERISTICS

Knowledge of the problems of disadvantaged groups.