Private Rented Service (PRS) Tenancy Support Officer

Would you enjoy working with a new team to help landlords, individuals and families have successful private rental tenancies and reduce homelessness?
Are you looking for a new challenge and would relish the opportunity to make a difference to peoples lives?
Do you have experience of supporting people?
We are looking for exceptional candidates to fill a number of roles within the new Private Lettings Service.
The PRS Tenancy Support Officer will provide support to a caseload of clients, some with complex needs, to help maintain suitable PRS tenancies across the whole of the borough
The roles are fixed term until December 2025
We are recruiting a PRS Tenancy Support Officer to support the new in-house Private Rented Sector Lettings Service to attract and work with landlords in providing accommodation for clients. The role will help tenants who need extra support to sustain their private tenancies and to help reduce the number of households threatened with eviction.
You will help achieve positive outcomes through regular support planning, delivery, and review. You will support clients to complete tasks that help them to manage their lives better; to help to build customer’s confidence, personal worth, motivation, emotional well-being, and a positive work ethic. To accompany them where necessary whilst encouraging independence and providing advocacy where appropriate, and to assist with pre-tenancy processes and affordability checks.
Cheshire West and Chester Council’s new Private Lettings Service is being established to deliver high quality services for landlords and tenants in the Borough. The service aims to increase the supply of affordable private rental accommodation and work with landlords to help prevent homelessness and ensure the right support is offered at the right time. The pilot service has initial funding until December 2025.
We are recruiting for a number of staff to work in the newly created team to be based in The Portal, Ellesmere Port. Work location will be flexible involving office-based, working from home, working at other council offices, and visiting landlords and tenants across the district.
There is a team of 6 posts which form the pilot service: Team leader, Lettings officers (x3), Support officer and Accommodation officer.
The vacancies are an opportunity for you to help shape the new team and deliver much needed accommodation for individuals and families looking for safe and affordable Private Rented accommodation.
The attached job description provides more information about the role, please ensure you meet the essential elements of the personal specification requirements before applying. We are happy to consider those wanting full or part time roles.
For more information, please contact David.Fenton@cheshirewest.gov.uk

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