Product Designer

Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands - BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.

There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.

We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.

In this job, you’ll be accountable for crafting digital product experiences that meet user needs but also business goals. This role will have a material impact on the success of the Consumer business.

The exact digital products in the scope of any of our roles will evolve over time. We will assign you to an alliance based upon a combination of your background, your development needs and interest and the business need. Example alliances we operate today are; BT Sales, EE Sales, Global Features, My Account, Help & Community.

As a Product Designer for the design system, you will work closely with Design Managers, Product Owners, Specialist Product Designers and Software Engineers to ensure a cohesive experience across our platforms. You will design components using our atomic approach, write clear guidelines, processes to ensure consistency and scalability.

Core responsibilities:

• Envision, create and help to maintain our current design system (designed on Figma)
• Work closely with and support the UX/Product Design Teams and dev/engineering teams, across multiple products
• Help development teams create components by ensuring its built according to design and interaction specifications, and also applying our token systems
• Maintain the design system, create, and update documentation, and library components
• Establish design standards and principles accompanying the design system for scalability, efficiency, and consistency
• Evaluate and improve usability and accessibility of components, and be a champion for the user
• Work with Product Designers by providing clear feedback on usage, conventions, and patterns
• Improve the design to development handoff process
• Give clear and usable guidance/feedback to Product Designers, help create new components, and promote best practices
• Occasionally conduct/participate in research that is relevant to building the design system
• Uphold a high standard for design excellence, and contribute to raising the bar for design at our company

A spectrum of technical expertise across the following skills (with a specialism in some areas):

• Knowledge of modern, emerging web and mobile UX/UI design patterns and experiences
• Flourishes in an environment of continuous learning and eager to advance your craft further
• Good understanding of the technical basics around web and app applications
• Ability to communicate and collaborate in cross-functional teams
• Strong UX and UI skills
• Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort.
• Upbeat and passionate about design and a great team player
• Excellent at presenting your work and sharing your knowledge.
• Ability to create Accessible Design by following the Web Content Accessibility Guidelines (WCAG)
• Knowledge of Semantic Mark-up and CSS (this is a plus) - important for our token system and for your communication with developers
• Exceptional collaboration and communication skills with an intrinsic ability to turn complexity into simplicity.

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.