Programme Manager

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect
Integrity
Service
Excellence
The role: Programme Manager
The Programme Manager manager will be responsible for planning and designing the programmes and proactively monitoring their progress, resolving issues and initiating appropriate corrective action. In addition, the Programme Manager will be responsible for managing both the dependencies and the interfaces between the projects, risk and the customer communication strategy.
Strategic Planning and Review
Review the existing Target Operating Model (TOM) and re-labour load based on the opportunities the dynamic work scheduling will offer.
Proactively manage all transformation projects for the account.
Ensure all aspects of people management are understood, document and agreed by the Alliance team prior to implementation.
Utilise technology to link all aspects of the planned, reactive and corrective work order lifecycle, inclusive but not limited to risk identification, tracking and mitigation/elimination.
Work within a matrix environment to deliver all CCN's associate with the change and consolidation of the estate.
Work with the BU's to ensure labour loading profile changes are understood and effectively managed prior to any changes being implemented.
Ensure all Supply Partner changes in maintenance strategy are communicated and delivered via the CCN process and PO's changed to reflect the revised maintenance strategy prior to implementation.
Presents monthly transition plans to incorporate both the Grounds maintenance and Hard Services Delivery plans, tracking actuals against planned activities with financial savings and risk/opportunities outlined within a monthly delivery schedule.
Quality and Safety Management
Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place as a result of any changes planned or executed.
Create a culture of exceptional quality and innovation managed through the workplace team.
Set an example of exceptional standards in all activities, language and communications.
Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
Customer Relations
Represent CBRE and the Property Alliance team in a professional and credible manner to customers, both internally and externally to the wider businesses.
Devise and deliver a communication strategy capable of providing the appropriate level of information to all internal stakeholders who are directly or indirectly impacted by the workplace strategic initiatives. This would comprise of weekly 'flash' reports and monthly programme plans.
Focus on ensuring excellent service levels are maintained at all times.
Remain accessible and responsive to customers at all times and utilise technology channels to improve engagement and the pace of communications.
Financial & Asset Management
Manages the initiatives agree to ensure all 'costs of change' are identified and tracked against the overall planned objectives.
Deliver one Operational and financial delivery plan modelling the changes identified with a weekly flash report recognising actuals v's planned saving goals.
Identify and risk to service or asset lifecycle as a result of any change.
Accountabilities
Reports to Operations Director.
Accountable to Property Alliance team, CBRE executive and governance bodies.
Person Specification:
A inspiring leader that engages his/her teams to deliver their best work.
Six Sigma and/or LEAN technology qualification/experience.
Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint.
Experience of using Dynamic and MS project is an advantage.
Experience of a similar transformation programmes.
Experience within the Facilities Management sector is essential.
Excellent relationship building skills.
Ability to work under pressure and to strict deadlines.
Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills.
Organised, able to prioritise and deliver within high pressure, business critical environments
Able to work systematically and use own initiative, often working on more than one task at any given time.
Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.