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Form of work
SalaryYour new company Working for a highly reputable housing association, dedicated to providing it's tenants with the highest possible customer care.
Your new role Responsible for the co-ordination of operational resources to ensure efficient, customer focussed, cost effective services. 1. To operate the scheduling system and co-ordinate the work programming to ensure maximum efficiency and effective delivery of the Property Services operational teams, and adhere to critical Compliance Policies and time constraints 2. Communicate with customers and resolve complex customer enquiries in relation to all aspects of repairs and maintenance, focussing on providing great customer experience, and ensure the accurate capture of data and customer contacts in relevant systems, to ensure a clear audit trail. 3. Responsible for operative diaries, taking decisions on the deployment of resource including handling over and under capacity and manage process exceptions such as changes to the repairs order requirements, work content, no access, follow-on works operative unavailability including all leave and planning for vehicle servicing and repairs
What you'll need to succeed Previous administration and customer services experience is required
What you'll get in return
Flexible working options are available, including hybrid working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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