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Form of workProject Coordinator
Jackson Hogg are looking to recruit a Project Coordinator for a fantastic professional services company based in Newcastle.
Key Responsibilities of the Project Coordinator
Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme
Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA
Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required
Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required
Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Working with the Project Support team to arrange materials for either an online or face-to-face delivery
Maintain the drive for quality, continually checking and deploying proofreading processes
Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required
For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required
Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipment are in place
Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes
Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations
Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D Managers and make improvements as necessary
Prepare for and attend weekly catchups with the Operations Team Leader
From time to time, participate in interviews for new team members using the department’s recruitment processes to ensure high calibre candidates hired
Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment
As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective
Support members of the Co-ordination team with any projects/task they are working on in their absence
Proactively provide the Operations Team leader with project updates
As requested work on key projects
