Location – Glasgow
Salary up to £41,800 per year plus strong benefits package
Full Time / Permanent
Flexible / Hybrid options
Closing Date: 11th April 2024
Help us create a better future, quicker
At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.
Role
- Ownership of the District customer complaint tracker (CCTs) through to completion and closure
- Organise community engagement for power outages
- Review and evaluate learning from BMCS
- Provide customer support during faults (GS failures, Neutral faults etc)
- Be the expert user in the District Outage Plan (DOP) process
- Co-ordinate prevet for planned outages
- Coordination of post outage callbacks
- Management of General Enquiries
- Emergency Action Centre support
- Project / programme coordination experience, to enable effective delivery of projects and initiatives.
- Knowledge of the regulatory environment including relevant output and incentive mechanisms.
- General contract, commercial and regulatory awareness with the ability to balance effective and efficient customer service and project delivery, ensuring maximum return on investment.
- Effective stakeholder and customer service engagement and management.
- Ability to communicate and present information effectively at all levels
- Ability to manage competing priorities using sound judgement to determine optimal solutions
- Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating
- Ability to devise solutions to problems/challenges.
- Plans own workload and daily activities to meet team objectives and ensuring completion of all projects, programmes and reactive activities within the relevant guaranteed standards and licence conditions.
- Contributes to the delivery plan to allow efficient delivery of investment, maintenance, and customer projects aligned with local community and stakeholder proposals.
- Contractor management to enable project delivery without compromising on safety and quality.
- Able to make balanced decisions, considering all possible information available, able to consult with others when applicable and anticipate/recognise possible outcomes.
- Support delivery of robust short and medium plans to facilitate business deliverables in line with district outage plans which are devised to minimise outages to customers.
- Educated to HNC in Electrical Engineering is preferred.
- Either a S/NVQ qualification, or equivalent experience
- Experience in a project delivery role
- Relevant network construction and operational experience
- Computer literacy
- Current UK driving licence
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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