Location: SW17
Role/ Job title: Project Coordinator
Reporting to: Sales Director
The role involves control of sales related tasks for the office and responsibility for providing administrative sales support to the sales/project manager.
Qualifications: A Levels or a University degree or equivalent
Duties Include, but are not limited to-
- Log customer quotations enquiries and distribute to Sales/ Project manager
- Review enquiries into CRM systems (salesforce), and under guidance, create estimate and sales quotes
- Liaising with agents and customers to define requirements and get orders raised on system.
- Process customer purchase orders in MS Navision (ERP System)
- Maintain project tracking pipeline and assist in project management
- Occasionally work with the design department to estimate and process custom orders
- Provide support to the production department with their orders
- Customer service communication (telephone and email)
- Ad Hoc task
Essential skills
- Must demonstrate current experience of working in either a sales or administrative role.
- Have experience of using computer systems, including the operation of the databases and spreadsheets, preferably Windows, Outlook, Word and Excel.
- A keen negotiator, the ability to challenge both internal & external parties.
- Ability to work with minimum of supervision and perform all duties calmly and accurately under pressure in a fast-paced environment.
- Is numerate, has the ability to produce clear, concise and accurate written records, letters and reports, with strong attention to detail, within agreed deadlines.
- Possess good customer care and interpersonal skills with the ability to demonstrate these in professional and courteous manner.
Desirable skills
- Experience in a Lighting or an engineering, maintenance or parts-based busy service industry.
- Experience of working with MS Navision ERP system (not essential).
- Experience of working with Salesforce CRM system (not essential).