Project Manager - Operations

The Operations Team at Gerald Eve is responsible for coordinating, managing, and driving positive improvements and change across all teams that sit within the firm. As the Firm continues to grow, the need for good project management is critical, particularly as we continue to integrate as part of the wider Newmark platform in the UK and Europe and we therefore need a junior-mid level Project Manager to join us.
We are a small team, but with firm-wide reach. Whilst we are implementing good project discipline, we are looking for someone to join our team who brings initiative and common sense when it comes to delivering across multiple projects and varied stakeholders. Projects could range from scoping and implementing new IT systems, to looking at improving processes and efficiencies, to arranging internal events.
We are looking for someone who is highly organised, pragmatic and has excellent stakeholder management and communication skills, with the ability to bring colleagues on projects with them. In return you would be joining a highly skilled and agile team that supports and develops colleagues to succeed.
We are less concerned about project management qualifications; the priority is to find the right candidate with the right can-do attitude. We are therefore open to any candidates with minimum 3-years project management experience looking to take a step up. The right candidate will bring with them transferable skills, and in return we will provide tangible front-line experience along with fantastic on-the-job experience, mentoring and coaching. This is a really busy time for us and a great opportunity for someone with the right attitude and ambition to grow as we do across the UK and Europe.
Responsibilities will include:
Working alongside the COO, Operations Project Manager and Business Analyst to:

• Identify areas for improvement across the firm, both in the UK and with Newmark in the US.
• Project manage/coordinate small-medium sized projects, developing plans, coordinating teams & actions and ensuring project delivery, chairing meetings where necessary.
• Diligently capturing and disseminating actions, following up to ensure all parties are contributing.
• Mapping and capturing ‘as is’ and ‘to be’ processes and ways of working.
• Scoping of requirements of what needs to be done as part of projects.

Support the Head of the Rating Team to drive through a number of improvement projects (1-2 days per week) and support the Rating Team on an operational front:

• Act as main central coordinator for all operational activities across the Rating Team, ensuring that all activity is strategic, joined-up and delivered on time.
• Support the Head of the Team to prioritise and champion priority activity, driving efficiencies, improvements and growth in revenues and profitability.
• Coach and mentor rating team members on non-technical operational and improvement projects.
• Provide support to Business Development Manager and Marketing Managers on team-specific initiatives.
• Be across firm-wide initiatives and align with activity within the Rating team.
• Organise 6-monthly Rating Day and other Rating CPD sessions for Rating or for wider firm.
• Coordinate and develop agenda for the Rating EP monthly meetings.
• Develop and organise a Rating-specific team induction for all new Rating team starters.
• Manage the administration of Teams channel.

The ideal candidate would possess examples of the experience listed below:

• Highly organised, pragmatic & resilient and has strong commercial awareness.
• Ability to work efficiently across multiple projects at one time and get stuck into all tasks, however menial.
• Ability to identify risks and issues and mitigate as part of project planning.
• Excellent communication and persuasion skills to bring stakeholders along on change projects.
• Strong understanding, and experience of enabling behavioural change.
• Patience and agility to adjust plans that are out of your control.
• Confidence to challenge the status quo, and effectively demonstrate different ways of approaching tasks.
• Good attention to detail, ability to manage data, and adjust working style to different colleagues.
• Experience within professional services would be an advantage.
• Experience of process mapping and consultation with SMEs/users.

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