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SalaryProject Officer
- Salary: £28,241 - £35,213 (DOE)
- Hours: 37 hours flexible (Mon-Fri)
- Home working with regular office attendance
- The closing date for applications: 22.01.24 (Midday)
Are you passionate about providing exceptional customer service in the housing sector? Do you have a “can do” approach and the ability to build strong relationships with customers and colleagues? If so, Magna Housing have a new and exciting opportunity for you.
Magna Housing is a housing association offering approximately 400 shared ownership homes and 8,500 homes for social rent in Dorset and Somerset. Our ongoing development program seeks to build new homes across the two counties, further contributing to the availability of new affordable housing.
The role and what you take care of:
As a Project Officer at Magna Housing, you will play a crucial role in investments in our homes. You will deliver excellent customer service, collaborating closely with our customer contact centre, investments team and contractors to ensure customer aftercare matters are rectified in the agreed timeframes.
- You will be the primary point of contact, bridging customers, contractors and colleagues to efficiently resolve aftercare issues.
- Your expertise will include establishing connections with internal teams for seamless project handovers.
- You will be responsible for building strong partnerships with contractors for timely resolution.
- Communicating regularly with your colleagues in the investment team to keep them updated and ensure a one team approach.
- You will be responsible for assessing and reporting on performance and trends all the while adhering to company policies and procedures.
What you need to be successful:
- Eager and self-driven, ability to approach tasks with a positive 'can do' attitude, always prioritizing the customer's needs.
- Proficient in delivering excellent customer service, both verbally and in writing—polite, professional, and attentive to Magna's customers.
- Effective communication abilities to drive positive outcomes for the business.
- Good working knowledge of Microsoft Office programmes (Outlook, Word, and Excel) and quick to adapt to new databases and software
- Exceptional organizational skills to be able to meet set deadlines.
- The successful candidate will need to demonstrate instances of aligning with Magna's values.
Applicants with transferrable qualities are encouraged to apply.
What we offer:
We pride ourselves on providing a good working environment and benefits. We look after those who work for us as we know that without the commitment of our colleagues, we wouldn’t be able to provide the fantastic range of services to our customers.
Our great range of benefits can be viewed on our website under each vacancy:
- Competitive holiday
- Pension matched up to 8%
- Employee assistance & health care cash plan
- Discounts on entertainment, high street shops and grocery shopping
- Wellbeing portal
- Colleague Voice
- Learning and development
Contact: For an informal discussion about this post, please contact:
Dani Davies – Resourcing Business Partner ator mobile: 07528 974936.
To apply please visit our website www.magna.org.uk and scroll down to “Work with Magna”.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking here.
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