Property Claims Handler

Everpool Recruitment, are delighted to be supporting our client, to place an experienced Loss Adjuster/Senior property Claims Handler, working on a hybrid basis, for their office based in Newcastle Under-lyme, looking to join a great culture and friendly and ever expanding team!
This role will include managing Customer Property Claims, investigating the policy holder requirements and analysing claim details.
This is a great opportunity to join an exciting business within the insurance, sector who are continually growing!
What we ask of you?
You should have excellent interpersonal skills, both verbal written and listening.
Able to liaise confidently with customers, over the telephone and email.
You should be able to emphasise, show an understanding and appreciation of the customer during a difficult time.
Very good administration and computer skills, confident with all MS Applications.
Understand and see the bigger picture, have an excellent and professional customer service manner, able to liaise with both internal and external parties, involved in the claimant journey.
Essential experience;
A background in Property Claims experience is a must!
Be CILA Qualified or working towards this also is extremely beneficial.
For someone with extensive Property Claims experience -  A fully remote role can be considered DOE
Main Responsibilities and duties;

• Empathising and engaging with the customer to ensure that they are treated as an individual.
• Taking the time to consider the impact of the claim and the required claim stages on the customer.
• Maintaining confidentiality and high personal ethical standards throughout.
• Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
• Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
• Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
• Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
• Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a ‘joined up’ process.
• Providing a high level of technical, quality and customer service commitment.
• Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
• Representing the business, remaining professional at all times, whether visible or not.
• Utilising the latest technology available to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to the claims procedure Customers.
• Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.

Take a look what’s on offer, when working with this fantastic client;

• 33 days holidays including Bank holidays!
• Death in Service 3 x annual salary
• Critical illness cover
• Pension contribution scheme
• Health care plan
• Your birthday off!
• Buy and sell holidays
• Charity events
• Free onsite parking
• Annual staffing awards
• Health cash plan
• Wellbeing assistance
• Discounts on eating out and much more!

For further information on this role, contact Josie Evans at