Property Manager

Property Manager

Hybrid (at least once a week in the office) from London N1 (Shoreditch)

£30,000 p.a.

25 days annual leave, plus public and bank holidays. Hours: 9am to 5:30pm

Fantastic opportunity for experienced Property Manager/Estate Agent to join this company that offers an end-to-end service of property management and sales of properties in probate. They are looking for an experienced Estate Agent or Property Manager to manage and oversee residential probate properties that are part of an estate owned by the deceased. You will work closely with estate administrators, heirs and probate solicitors to ensure the appropriate care, maintenance and disposition of these properties in accordance with probate laws and regulations. This is a fantastic opportunity for the right person with a high level of drive and enthusiasm, who is willing to learn.

Main Duties and Responsibilities

• Manage the day-to-day property operations.
• Liaise with executors, solicitors, administrators and colleagues.
• Arrange property inspections and searches for financial documents.
• Arrange property insurance.
• Obtaining competitive quotations and instructing contractors.
• Proactive communication with both administrators/executors and administering solicitors.
• Keeping online property files up to date.
• Issuing invoices.
• Obtaining property valuations.
• Obtaining RICS probate valuations.
• Handling incoming enquiries.
• Taking on new property instructions / forwarding as appropriate to colleagues.
• Ordering floor plans and marketing photos.
• Other administrative duties.
• Ensuring keys are cut and logged correctly.
• Responding to enquiries from members of the public or forwarding to colleagues as required.
• Ad hoc duties as instructed.

• To manage the residential vacant properties in an appropriate manner in line with probate and data protection laws and ensure client satisfaction.
• Phone calls with clients and suppliers, to be handled in a professional and courteous manner.
• To observe the company’s conduct and confidentiality code, rules, and regulations.
• To provide a general administrative service, including letter and emails to executors and keeping them updated.
• Maintain client files and in an orderly manner and file correctly on internal CRM system.
• To provide an efficient and friendly telephone service to stakeholders in your colleagues’ absence.

Experience Required:

• At least 2 years previous Property Management or Estate Agency experience essential.
• Educated to A-level/BTEC standard minimum.
• Excellent telephone manner.
• Strong admin skills.
• Good knowledge of Excel - Intermediate to Advanced.
• Commercially minded.
• Very organised.
• Experience of working collaboratively as part of a team to deliver a high-quality client service.
• Experience of handling and resolving customer queries.