Property Manager

VS464/01

Property Manager

Salary: Up to GBP30,000 per annum, plus bonus & commission OTE GBP35 - GBP40K

Hours: Mon - Fri, 9am - 6pm

Hybrid, 4 days in the office, 1 day remote

Manchester City Centre

My client is a dynamic, well respected lettings business based in Manchester city centre. Their apartments are renowned for their stylish interiors, smart technologies and space-saving features and are popular with graduates, students and young professionals across the city.

We are looking for a Property Manager to work in their well-established Property Management Team.

Responsibilities

Be proficient and effective in residential property management with a nominated portfolio of properties. Build good relationships with your tenants. Liaise effectively with Landlords. Maximise performance of the property management function.

Tenant accounts: Ensure your tenants pay their rent on time and in full, maintaining accurate and up to date records of rent accounts and keeping arrears to a minimum; apply and recoup breach charges and assist with preparations for legal proceedings when required

Tenant liaison and customer service: Be the first point of contact for tenant queries, dealing with all issues, payments, concerns and questions. Build a positive and productive relationship with your tenants, deal with a variety of tenant concerns and requests in a professional manner.

Management of tenancies: Manage the tenancy application and check-in process from start to finish, making sure applications are completed in full and accurate records of all payments and paperwork are maintained. This includes preparing tenancy agreements, guarantor agreements, inventories, renewals and all tenancy paperwork.

Property inspections: Visit properties to check the tenant is keeping them in good order and deal with any breaches. Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and organising repairs with the maintenance team.

New developments: Be an integral part of the welcome team when new developments are launched, assisting on site with move ins, queries and problems

Deposits: Take ownership of the tenancy deposit process, from protection to release, ensuring compliance with deposit legislation. Release tenant deposits in an efficient manner, making sure that accurate and fair charges are applied. Maintain a good relationship with the tenant throughout the process and minimise disputes. Handle any formal disputes, evidencing all charges

Landlords: Communicate and build a good rapport with Landlords, provide proficient and regular updates in relation to their tenancy's. Seek permissions as required and be their liaison between them and the tenant.

Charges - Be knowledgeable and aware with relation to costings; what can/cannot be charged to Landlords or investors by working alongside colleagues in the block management team. You should be able to identify areas in which costings can be applied in order to generate income for the business.

September check-ins and check-outs: Manage tenants' check-in and check-out process and help to ensure that the bulk check-in period for students in September is well organised This includes ensuring a tenant file and application is fully complete, all payments have been made and all application documents have been received. Welcoming tenants on check-in day and overseeing their move-in from start to finish

Who we're looking for:

• A minimum of 3 years experience in a property management role, student accommodation or similar property role liaising with tenants and landlords, providing a first class service
• Ideally ARLA qualified
• Experience in the section process of serving notices
• Experienced in chasing rent arrears
• Accuracy and attention to detail
• Communication and negotiation
• Microsoft Office, Excel and Word, Outlook
• Strong organisation skills
• Excellent spoken and written communication
• Positive personality with exceptional people skills.
• You will be a naturally upbeat and positive person with a can-do attitude and a strong work ethic; self-motivated, proactive and confident in using own initiative; be dependable, reliable and the willingness to take responsibility for your own work, have good problem-solving abilities and exceptional personal presentation. You will be able to demonstrate a professional manner, making confident and responsible decisions. You will be pragmatic and practical, applying common sense to your decision making. You will be a good team player and be courteous to tenants and co-workers.

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency