Pt Business Support Officer/Administrator - Resources

What's involved with this role:
Temporary PT Business Support Officer/Administrator - Resources
Job Ref: Brent 5246387
Pay Rate: £18.66 per hour PAYE
Hours per week: 15 Monday to Friday, 3 hours per day
Role Length: This opening assignment is for 3 months
City: Wembley, London
The purpose of the role is to provide a customer focused bailiff service and be actively committed to equality in service provision and sensitive to the needs of customers.
Key Responsibilities:
Acting as the first point of contact within the enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries and handling them as appropriate.
Ensure that debts are collected in accordance with the legislation, council policy procedures, codes of practice and Data Protection Act.
Employ a fair, firm and consistent client sensitive approach at all times.
Obtain relevant information, make payment arrangements with customers and process methods of payment changes.
Account for monies received and manage receipts and other documents, in accordance with the Council’s policies and procedures.
Amend and update accounts as necessary to maximize collection in accordance with procedures.
Make enquiries to establish the whereabouts of absconded debtors.
Work closely and co-operate with contractors retained by the council for enforcement of debts.
Coordinate actions to collect where a range of debts are owed by an individual.
To ensure that close liaison and excellent communications are maintained with other council departments, so that a high standard of service provision is maintained.
Provide information, support and advice to stakeholders and other services in order to meet the council’s overall standards in service delivery and customer care. Where necessary make referrals to debt counsellors such as Money Advice & CAB.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
GCSE Grades A-C or equivalent in English and Maths (NVQ level 2).
Skills & Experience:
Experience of working within a revenues enforcement or similar environment.
Experience of following and adapting administrative processes to meet service needs.
Experience of data input and data management ensuring accuracy and where appropriate confidentiality.
Experience of managing conflicting priorities, under pressure, to meet service objectives.
Experience of providing Business Support in a busy environment and dealing with challenging customers.
Knowledge of legislation affecting taking control of goods, including Commercial Rents recovery, Council Tax and Business Rates, County Court remedies relating to Sundry debts, Housing Benefit overpayments and Rents, insolvency legislation and the rights of enforcement agents in debt recovery.
Demonstrate an understanding of Customer Care and knowledge of Welfare Rights issues.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Brent 5246387
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.