Public Enquiry Officer (North Kent)

Location of Role: Dartford
Advert Closing Date: 12/04/2024
Starting Salary: £23,646.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri with occasional evening/weekends
Weekend/Evening Working: Yes
An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in North Kent.
The contractual workplace is North Kent Police Station (Northfleet) but will also include covering Dartford and Gravesend Contact Points, as well as part of a larger divisional team - there will be a requirement for the successful candidate to travel to other stations to perform their duties and support colleagues during periods of absence and annual leave. You may also be required to travel outside of your division.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to, taking accurate and detailed reports of crime (either recent or historic), sign posting queries to correct agencies, as well as dealing with deliveries.
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that support the ability to treat people with dignity and respect, regardless of the circumstances or situation. The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others.
The successful candidate will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment.
Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar, however knowledge of Police System such as STORM, Athena and PNC would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Your application is shortlisted on the content provided within the 'reason for application' section. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
Please contact Samantha Oatway 07772 226018 or Toni Harper 07548 771741 if you require more information about the role.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £26,958.00.
For the full job description please click here
Note for potential candidates - It is currently proposed that the Kent Police, Headquarters site is re-locating back to Sutton Road Maidstone. As part of the relocation members of staff currently working at the current Headquarters in Northfleet may be redeployed to other workplaces and/or required to work in a more agile way. All new staff appointed to roles currently based at Kent Police, Northfleet after 12th June 2023 and before the move of the site will be accepting the contract knowing that their workplace could change. They will not be eligible to claim for any additional 'home to work' mileage costs or additional public transport costs incurred from the requirement to travel their new contractual workplace. By applying for this role, you are demonstrating that you accept these conditions. The only exceptions to this will be for existing internal staff where the new role is a promotional opportunity or a move internally with the Kent Police, Northfleet site (i.e. from one role based at that site to another role based at that site).
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.