Senior Administrator

Senior Administrator (Asset Management)

Leatherhead, Surrey 

Full time, Office based 

Salary: £28,000 pa (pro rata for part time) + benefits

To manage a small team of administrators and to deliver an efficient and effective repairs and maintenance service for our residents. This includes ensuring repair requests received are dealt with promptly and efficiently, and our inhouse repairs operatives and external contractors deliver the work required within the proposed timescales.

To ensure that properties when they become vacant have the necessary work carried out within the specified timescales to ensure they are relet to the required standard. Overseeing and monitoring the servicing and maintenance of equipment and installations to ensure we are compliant.

Details of the role: 

• To be responsible for the day-to-day management and delivery of an efficient and effective repairs and maintenance service for our residents and staff. Manage and supervise a team of administrators for the delivery of this service.
• To be the main contact within the Asset Management Team for any day-to-day repair issues and attend meetings and provide updates as requested.
• Ensure that all requests received for repairs are actioned accordingly, and repair orders are issued on the applicable timescales to the appropriate operative or contractor.
• Track progress on all repair orders issued to establish their status and update appropriate IT systems as required. Run regular reports on the status of all repair orders and provide updates on delivery against targets and performance indicators.
• Liaison with internal operatives and external contractors as and when required on issues relating to repairs and maintenance.
• Ensure vacant properties (voids) are processed accordingly, ensuring the required work is carried out and completed within the required timescales.
• Working with appropriate staff to ensure that any equipment, installations, or component servicing along with property inspection schedules are carried out within the required timescales, and relevant IT systems are updated on receipt of certification or documentation.
• Liaise and manage arrangements with Transform’s out of hours service provider regarding any repairs reported or attendance by contractors outside normal working hours.

Experience required for this role: 

• Has previous experience in managing a small team of staff.
• Experience of working in a customer services background or environment
• Knowledge and understanding of repairs and maintenance.
• Use of IT systems and packages
• Producing reports and analysing data

Benefits: 

• 27 days annual leave + 8 bank holiday
• 1 wellness day to take per annum 
• Employee Benefit Scheme
• Hybrid working  - 3 days office, 2 days home 

If you have previous experience working within property maintenance and repairs or Social Housing, click apply today!