Public Liaison Officer

Start Date:  Asap

Environment: Office and local community based for Highways & Civils Contractor

Location: East London

The company and group:

A true global business and a major player within the UK Civil Engineering & Infrastructure construction and maintenance sector supporting high value projects.

The client is undertaking Highway construction and maintenance works for local authorities and major contractors.

Due to the nature of these works, an experienced Public Liaison Officer is required to consult with local residents, users and key stakeholders to raise awareness of the projects, support the site team with enquires and community engagement.

The key duties are as follows:

• Collaborate with the Project Manager to organise programme of communication/engagement with Stakeholders, such as surrounding residents and local businesses
• Organise and attend stakeholder meetings in partnership with the Project Manager and clients as required, in line with project requirements and the tender submission
• Organise and attend stakeholder outreach activities, such as Q&A sessions and drop-ins
• Communicate updates on road closures and diversions to stakeholders, collaborating with the Project Manager and client to design appropriate information leaflets for letter drops
• Compile all stakeholder needs, contact details and requirements within a community engagement log - update on regular basis and ensure it is shared with the works team
• Keep a detailed Compliments/Complaints Log, ensuring all feedback is recorded, analysed and followed-up systematically.