Quality Administrator

If you have exceptional customer service, are diligent, pay attention to detail and are organised, we want you in our team. We are looking for a team member for a newly created role within our Claims Department who will be responsible for checking referencing results. You will be ensuring that the documentation received is correct and that it has been checked against the applications. This is a time critical task that requires attention to detail and plenty of initiative.

It is important that you are articulate and confident to deal with other department’s at all levels and can communicate well the findings in a confident and sensitive manner.

Key Responsibilities:

• To be able to prioritise your own workloads according to the service level agreements set and work to deadlines.
• To ensure file and system records are kept fully up to date, within timescales and to company standard.
• To provide excellent customer service
• Observe all current legislation such as UK GDPR.

Requirements:

• Excellent written and oral communication skills
• Outgoing personality, strong judgment, tact, and diplomacy to handle different outcomes.
• Listens well and understands our requirements.
• Thrive in a fast-paced environment.

About us:

FCC Paragon is a dynamic, independently owned company, based in Portsmouth, who offers diverse products and services within the property, lettings and insurance industry. Are you looking for a fast paced, interesting, diverse job role and a permanent position? If so, we want to hear from you.

Why work for us:

• Independent family run company.
• Award and recognition ceremony held annually at summer party.
• 30 days holiday including bank holidays which rises to a maximum of 38 days with length of service.
• Supportive and tailored training programme
• Denplan discount offered after 6 months service
• 24/7 Access to Health and wellbeing support - including GP access and counselling sessions.
• Free parking
• Workplace pension scheme
• Annual eye test paid for
• Starting salary £23320.00 reviewed after completion of probationary.
• Option of hybrid working available following successful training and capability sign off.

(although a remote working option may be possible, applicants must live in or around our Portsmouth Office for training purposes)

Working hours will be Monday through to Friday 08:30 - 17:00

Job Types: Full-time, Permanent

Salary: From £23,320.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Portsmouth (required)

Ability to Relocate:

• Portsmouth: Relocate before starting work (required)

Work Location: In person