Quality Administrator Business Compliance And Business Processes

Job: Quality Administrator (Business Compliance and Business Processes)

Location: Dudley

Salary: up to £30,000

Supplemental pay types: Bonus scheme Loyalty bonus

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Sick pay
• Store discount

Hours: 9am – 5.30pm, Monday to Friday

Supplemental pay types: Bonus scheme Loyalty bonus

Education: A-Level or equivalent (preferred)

The role:

• This role involves assisting the company to handle all aspects of Business Compliance, covering supplier and customer documentation, and supporting staff at all levels across the business whilst ensuring that the necessary compliance checks are completed.
• This role will involve a wide variety of administrative tasks including reviewing, collating, and following up on outstanding documentation by liaising both internally and externally, and the maintenance of the QMS & procedures.
• The key focus of the role will be to improve and document Business Processes, in such to maintain our ISO9001 approval and surveillance & audit planning.

Key Duties & Responsibilities:

• Updating information in the Quality Management System (QMS) and maintaining our ISO9001 approval and annual audit readiness
• Liaising across the business to ensure that outstanding information is requested from clients and/or third parties and along with system updates
• Assisting the team with both new business & growth projects
• Maintaining registers including site visitors, gifts and hospitality, data protection (GDPR), development plans, training plans and risk register matters
• Dealing with ad hoc queries, including product data sheets, certificates of conformity, delivery notes, material certificates, and full product/process traceability
• Handling of any NCR, quality matters, 8D reporting and corrective action(s)
• Administrative tasks involving support of office processes and holiday/sickness cover when necessary
• Ad hoc research tasks
• Assisting with compliance projects

Skills Required:

• Strong organisational skills
• Ability to think, analyse and use initiative
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Excellent IT skills
• Good interpersonal skills
• Prior knowledge and working within an ISO9001 environment is a distinct advantage

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred –
• Proven experience in an administrative role
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills with the ability to multitask and prioritize tasks effectively –
• Excellent verbal and written communication skills
• Attention to detail and accuracy in work
• Ability to maintain confidentiality of sensitive information
• Strong problem-solving skills and ability to work independently