Address
Form of work
Salary- Will have a good understanding of Quality Principles
- Location: Manchester
About Our Client
Michael Page are proud to be partnering with a well-established manufacturer in Manchester in their efforts to add a QA Customer Support candidate to their growing team.
Job Description
In the Quality Assurance Customer Support role, you will have the following responsibilities:
- Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
- Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8D reports.
- Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.
- Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.
- Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.
- Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.
- Support & develop other quality team members with their roles and responsibilities.
- Lead weekly meetings with process related functions in organisation (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.
- Support process improvement & problem-solving meetings and activities within the company.
- Support other quality functions within Manchester team during all relevant activities.
The Successful Applicant
Qualifications, Experience, Skills/Knowledge required to succeed
- Knowledge of injection moulding process and tooling manufacturing process.
- Experience of working in a manufacturing environment and in a safe and effective manner
- Previous Quality Assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies.
- Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation.
- General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fast-paced, changing environment.
- Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques. ·
- Knowledge and understanding of automotive core tools.
- Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949.
- Internal auditor qualification and experience.
- Ability to multitask, prioritise and meet deadlines in timely manner.
- Excellent attention to detail with a creative attitude and proactive nature
- PC skills & experience in the use of MS Office
- Good communication skills in English language, written & oral
- Willing to invest in continuous professional development of self
What's on Offer
Salary: £34,000
Contact
Callum Bascombe-Milton
Quote job ref
JN-012024-6307555
Phone number
+44 113 243 7770
