Quality Assurance Engineer/Manager

Job Description

Role:                                    QA Senior Engineer – Manager

Salary:                                  £47,000 circa

Location:                              Ystrad Mynach, Wales, UK

Working Hours:                   Monday to Friday 8.30am to 5pm (37.5hrs)

Start Date:                            As soon as possible

Benefits

Holidays 25 days plus bank holidays additional day service related

Pension

Health Benefits: company currently looking at options

Onsite parking, uniform

Overview

Are you passionate about Quality Assurance?

We are seeking a meticulous and experienced QA Senior Engineer / Manager to oversee the Quality Assurance and quality control processes and mentor our existing Quality Coordinators. This is a new and exciting role working with some global well-known brands.

The ideal candidate will be responsible for ensuring that all QA QC processes and procedures comply with regulatory standards, maintaining documentation, implementing quality improvement initiatives, and training laboratory staff on quality protocols.

Responsibilities:

• Develop and improve Quality Assurance policies and procedures to ensure compliance with regulatory requirements and industry standards (e.g. BRC, GMP)
• Conduct regular audits and inspections of laboratory and manufacturing processes, equipment, and documentation to identify areas for improvement.
• Gain expert knowledge of the business management system to support third party and customer audits on site.
• Regular communication with customers for New Product development, product approval and complaints
• Establish and define competent statistical analysis, monitoring quality control data to identify trends, deviations, and potential issues, and implement corrective actions as needed.
• Collaborate with laboratory staff to develop and implement training programs on Quality Assurance protocols and procedures.
• Maintain accurate and up-to-date documentation of Quality Assurance activities, including audit reports, corrective action plans, and training records.
• Investigate and resolve quality-related issues, customer complaints, and non-conformances in a timely manner.
• Coordinate with external agencies and auditors during regulatory inspections and audits.
• Stay informed about industry trends, best practices, and regulatory changes related to laboratory Quality Assurance.
• New product development particularly QA trials, sample testing and approvals.
• Participate in the development and implementation of quality improvement initiatives to enhance laboratory efficiency and effectiveness.
• Provide guidance and support to laboratory staff on quality-related matters, including the interpretation of regulations and standards.
• Analysis of laboratory performance data to provide feedback regarding manufacturing processes to improve product performance.

Requirements:

Performance Expectations

• Measurement System Analysis methodologies, particularly using statistical analysis techniques are important for this role.
• A good understanding of UKAS accreditations would be beneficial.
• Monitor product and laboratory performance to ensure methods are followed accurately, tests meet acceptance criteria and proficiency work is satisfactory.

Required Qualifications

• Bachelor's degree in a relevant field (e.g., quality, production engineering) required; advanced degree preferred.
• Certification in quality management is required.

Required Experience

Minimum of 5 years of experience in a quality engineering role, preferably in a regulated industry (e.g., food service or packaging).

Strong knowledge of regulatory requirements and quality standards applicable to laboratory operations including UKAS and ISO 17025 or similar would be beneficial but not essential at this stage.

Experience conducting audits, inspections, and investigations, and implementing corrective and preventive actions.

Excellent analytical skills and attention to detail, with the ability to analyse data, identify trends, and propose solutions.

Effective communication skills, both written and verbal, with the ability to communicate complex technical information to diverse audiences.

Able to communicate effectively in all formats, when dealing with 2nd and 3rd party audits and auditors.

First line customer relationship management.

Ability to write technical customer reports based on data analysis of quality measures.

Proficiency in:

Microsoft Office applications (e.g., Word, Excel, PowerPoint)

Quality management software

Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

Strong organisational and problem-solving skills, with a proactive and resourceful approach to Quality Assurance.