Quality Assurance Officer

AYG Care are supporting a Domiciliary company to find a Quality Assurance Officer

Purpose of role

To support the organisational leadership to deliver safe, high quality homecare services. The QA officer will use their skills and knowledge of policy and procedures to enable others in the business to deliver high quality services.

Key responsibilities

To monitor the quality of the delivery of our care services and implement actions and improvements.

Track, delegate and complete agreed actions, aimed at improving the quality of the service.

Address non-compliance within company policy and procedures. Senior management responsibility for the effective and efficient operation of the business.

Support the care manager in allocating resources and monitoring performance to deliver high quality, safe and effective homecare to customers within budget.

Support staff so that they are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties -

• Ensure thorough identification, investigation, and reporting of incidents, accidents, and near misses, along with concerns and complaints.
• Promptly report safeguarding concerns and support investigations as needed. Address grievances, uphold whistleblowing policies, and track trends for Quality Assurance.
• Manage customer, employee, and stakeholder surveys.
• Oversee medication error tracking and support service quality improvement efforts. Stay updated on laws and best practices through training.
• Monitor workplace health and safety, maintain accurate records, and implement quality management systems.
• Produce management reports and be flexible in ensuring safe service delivery.

Provide a good service to customers -

• • Prioritise customer rights and preferences, ensuring personalised care plans and risk assessments are conducted.
  • Provide clear and timely information to customers and their representatives, maintaining confidentiality as required.
  • Facilitate effective communication with customers, families, staff, and other professionals.
  • Lead and support staff to deliver excellent performance through guidance, supervision, and training.
  • Ensure compliance with brand values in staff recruitment, training, and ongoing development.
  • Maintain adequate staffing levels and implement company policies on HR matters.
  • Manage emergency on-call issues and promote the business externally.
  • Foster relationships with stakeholders to enhance brand reputation.
  • Drive business growth, achieving sales targets and managing budgets.
  • Handle publicity and media relations to uphold the business's image.