Quality Performance Manager

Working hours: Minimum of 35 hours per week - Mon-Fri, ability to be flexible with hours when required

Contract: Permanent position (or secondment opportunity available for internal candidates, with line management approval)

Interviewdate: To be confirmed

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is currently recruiting for Quality Performance Manager to join our Employment Services Team. You will be joining an established friendly team, responsible for improving quality across a network of Employment Advisors. This role will be primarily supporting Wales and Southwest England (including Carmarthen, Cardiff, Rhyl, Bristol, Hampshire, Somerset, Devon).

The role is peripatetic so you can be based anywhere in the UK, so long as you are prepared to travel across the Wales and Southwest England region as required. A full driving licence and access to a car is desirable.

Key Responsibilities: You will be managing the quality, compliance, claims, and staff learning and development within your allocated region(s). You will review and monitor operations by auditing records and activities, providing feedback and guidance. The role requires you to work closely with both internal and external stakeholders to promote a culture of continuous improvement. You will support our ongoing accreditation with various Quality Standards (ISO9001 and Matrix). You will also be key in training, coaching and mentoring staff across the team while working closely with The Salvation Army’s Learning and Development team (SISTAD).

The successful candidate will be able to demonstrate:

• Experience with firm but sensitive tackling of poor compliance
• Ability to investigate, document, and maintain records accurately
• Experience with planning and delivering staff training
• Excellent people skills and ability to communicate professionally to a range of stakeholders • Good decision making, planning and organisational skills
• Strategic, methodical, logical and detail oriented
• Strong working knowledge of Microsoft Office (Word, Excel, Teams)
• Level 4 qualification (or equivalent experience)

In order to complete your application please download and read the job profile and the local role profile.

In the job profile and the local role profile, you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Adult workforce Basic Disclosure check.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.