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Form of work
SalaryNestled in the heart of Windsor, our client, an upscale hotel, is renowned for its personalised service, and breath taking surroundings. As a Reception Manager, you'll play a pivotal role in creating unforgettable guest experiences.
This role will be fully based in the hotel and any candidates applying must be willing to work onsite (no remote working is available for this role).
Key Responsibilities
- Overseeing the day-to-day operations of the reception area
- Training, mentoring, and leading a team of dedicated front desk staff
- Implementing and maintaining high standards of customer service
- Handling guest inquiries and concerns with professionalism and efficiency
- Collaborating with other departments to ensure seamless guest experiences
Requirements
- Proven experience in a similar role within the hospitality industry
- Experience using Opera PMS
- Exceptional communication and leadership skills
- Strong organisational abilities with attention to detail
- Passion for delivering outstanding customer service
- Ability to thrive in a fast-paced, dynamic environment
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
